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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Costumer service terrible wait almost a hour at front desk to b served had to call and was hung up on
Business response:
Dear Tiara, We sincerely apologize for the delay and frustration you experienced. Prompt and courteous service is a fundamental part of the guest experience, and it is disappointing to learn that we did not meet this standard. Your concerns will be addressed with the team to ensure better responsiveness in the future. Thank you for bringing this to our attention, and we hope for the opportunity to provide you with an improved stay.Sincerely,Hotel Management
It was honestly disgusting. There were stains in the bath tub and fridge. They also had duck tape holding some of the furniture together.
Business response:
Dear Denise, We sincerely regret that your experience did not meet expectations. The conditions you described do not reflect our standards, and we appreciate you bringing this to our attention. Cleanliness and maintenance are top priorities, and your feedback will be shared with our team for immediate review. We value your input and hope to provide you with a better stay in the future.Sincerely,Hotel Management
Two things irritated us about our stay. First, the kitchen counter was very small and difficult to use because the refrigerator stuck out too far from the counter. Second, there were no lights in the living room area. From the pictures, an end table and lamp were missing. I asked to get a light, but never did although we were in the room for 8 days. We looked at other rooms, but they did not have dressers for clothing.
Business response:
Dear John, We sincerely regret the inconvenience you encountered during your stay. We apologize for the limited workspace in the kitchen and the lack of proper lighting and furnishings in the living area. Your request for additional lighting should have been addressed promptly, and we regret that it was not. Your concerns have been shared with our team as we work to enhance our accommodations. We appreciate your insights and hope to provide you with a better experience.Sincerely,Hotel Management
Unable to stay at facility as concierge explained no clean rooms were available.
Business response:
Dear Girard, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to arrive and find that no rooms were available. This is certainly not the experience we strive to provide our guests. We appreciate you bringing this to our attention, and we will address this issue with our housekeeping team to ensure that future guests are not impacted in the same way. We genuinely hope you will consider staying with us again, and we will do our best t... read more
The room looked like the picture, but with a twist. Let me start by saying the woman working from desk was very polite and helpful. I have zero complaints on her service! As far as the room, it needs to be redone. The couch was ripped up and had stuffing falling out. The kitchen drawers were filthy. There was a strange odor in the room like musty and old. The shower had black marks and paint chips. When I tried turning on the faucet the water kept cutting on and off but I only turned it one way. The bed, however did seem cle... read more
Business response:
Dear Danielle, Thank you for staying with us and for sharing your thoughtful review. We sincerely apologize for the condition of your room, as this is not the standard we are typically known for. Your concerns about cleanliness, maintenance, and odors are very disappointing, and we appreciate you bringing them to our attention. We are addressing these matters with our housekeeping and maintenance teams to prevent such issues from impacting future guests. While we’re glad the bed met your expectations, we regret that other as... read more
there was roaches and smelled like cat pee and the room was dirty
Business response:
Dear Julia, Thank you for being our guest. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our suites. However, we will work to ensure that the room you stayed in is professionally inspected and treated as a precaution. Thank you for bringing this to our attention. We hope to have another chance to show you the exceptional accommodations you deserve. Sincerely,Hotel Management
The rooms are very dated. It looks new from the outside but rooms are from the 80's and they are not clean.
Business response:
Dear Wasif, We sincerely apologize for the disappointment regarding the room condition and cleanliness during your stay. Your feedback is important to us, and we will use it to improve our facilities and housekeeping standards. We hope you will give us another opportunity to provide a more comfortable and satisfactory experience in the future.Sincerely,Hotel Management
The front desk clerk was unable to check us in and after 40 minutes of her trying we left. There was another guest sitting in the lobby waiting as well who said she waited 90 minutes and was finally checked in but her key didn’t open the room. It was after midnight when we left and there were children running around in the hall and the clerk answered two phone calls with noise complaints while trying to check us in. Would NOT stay here.
Business response:
Dear Catie,Thank you for sharing your experience. We deeply apologize for the inconvenience you faced during check-in, as well as the discomfort caused by the noise and delays. We understand how frustrating this must have been, especially after a long day. Please be assured that this is not the standard of service we strive to provide. Your feedback is invaluable as we work to address these issues, including improving the check-in process and ensuring a quieter, more comfortable environment for all guests. We sincerely hope ... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.