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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms
Business response:
Dear Joyce, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Columbia.Sincerel... read more
Bugs in the stove area, toilet order put in never fixed toilet barely flushes microwave doesn't barely spin. Asked several times for kitchenware and took three days to get everything needed smells like marijuana in elevators and hallway.
Business response:
Dear Kaitlyn, Thank you for sharing your experience with us. We apologize for any delays in our services and any cleanliness issues you encountered. Your feedback is concerning, and we're addressing these issues promptly to enhance our guests' experience. We're committed to resolving maintenance concerns and improving our amenities. Additionally, we'll address any odors to maintain a pleasant environment. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future.Sincerely,Hotel Man... read more
Nice area, friendly staff, but the rooms are VERY dirty.
Business response:
Dear Joyce, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We understand that after a long journey, our guests look forward to having a clean and well-maintained room to relax and rest. However, we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating ... read more
We were welcomed by a not so fresh scent of buttered popcorn/smelly feet. A towel had many holes, the recliner did not recline, the pull out couch had questionable stains, and the bathroom was not clean. Please do better! However, the staff was very pleasant and the beds were comfortable.
Business response:
Dear Enid, Thank you for taking the time to share your review. We're pleased our staff was pleasant and that you found the beds comfortable. However, we apologize for the issues you encountered during your stay. Your feedback is invaluable, and we regret that your experience fell short of expectations. We take cleanliness and maintenance seriously and will promptly address the issues with our housekeeping and maintenance teams to ensure improvements. Your satisfaction is important to us, and we appreciate your understanding.... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.