This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our comforter was dirty, the shower was not cleaned & the room had roaches.
Business response:
Dear Jennifer, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this a rare incident, we hope to see you again for a better experience.Sincerely,Hotel Management
after driving for over 10 hours and finally checking in around 10pm it took three tries to even get a decent room, first room was extremely dirty, trash everywhere. second room smelled of dog and dog pee so bad we couldn’t even walk into the room. third room was clean up when we pulled out the sofa bed to our surprise to find a knife. whole hotel was loud and smelled not to great.
Business response:
Dear Jennifer, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Our front desk team is always available to help you improve your time; never hesitate to spe... read more
We have stayed at this property several times in the past year and found it a good value. Our most recent stay, in late December 2023, was a shockingly different experience. The bathroom was dirty - not cleaned before we arrived. The sink was stopped, the toilet was stopped, I corrected these problems myself, because there was only one staff person on premises and, though kindly, she had no ability to remedy. There was poor lighting in the bathroom, a lamp with dangerously loose wiring next to the bed, a bicycle that could n... read more
Business response:
Dear Cathy, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
room key never works ,no house keeper every around or maintenance
Business response:
Dear Eugenia, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.