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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is old and dirty. The one staff member we encountered was curious and nice. However, our room was not clean. The floors were dirty and the sofa bed sheets had not been washed. Do not stay here.
Business response:
Dear Anne, We appreciate your feedback regarding your recent stay. We apologize for not meeting your expectations regarding room cleanliness and the overall condition of the hotel. Rest assured, we will promptly address these issues with our housekeeping team to prevent recurrence. Additionally, please note that fresh linens are available upon request at the front desk. We value your comments about our staff's courtesy and are committed to improving your experience. Your comfort and satisfaction are our top priorities, and w... read more
I was given a room that had food in the fridge and the bathtub was not cleaned. They changed my room to another one and I was told to give them 5 minutes to clean the room. They did not clean that room either I found dried spaghetti in the microwave and the fridge was dirty.
Business response:
Dear Brownell, We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that you were initially provided with an unclean room and that the replacement room did not meet our cleanliness standards. This does not reflect the high standards we strive to maintain. We have addressed these concerns with our housekeeping team to ensure thorough inspections and cleaning procedures are followed diligently. Your feedback is valuable to us, and we appreciate you bringing these issues to our atten... read more
Worst hotel Being in the hospitality industry, room 148 should have been put out of order. Checked in 6/7 at 7pm for an event forb 2 nights. The room is an extended stay no kitchen supplies, light fixture in kitchen had no cover. hotel has no ice machine. Went to front desk staff and was told hotel was sold out, which I found it hard to believe and was told to take a look at another room 113 which the light fixture was hanging down from the ceiling and the kitchen sink had no cabinet. The bathroom door was cracked from the m... read more
Business response:
Dear Guest, Thank you for choosing our hotel and for sharing your review. We deeply regret your experience did not align with our usual standards, and we apologize for any inconvenience caused. Your concerns are taken seriously, and we assure you we will take appropriate steps to prevent such matters from repeating. We hope these isolated instances will not deter you from considering a return visit, as we welcome the opportunity to host you again and restore your confidence in our hotel.Sincerely,Hotel Management
Bathroom needs to be updated especially the tub and enclosure. Dirty. Hair in tub.
Business response:
Dear Cleo, We sincerely apologize for the shortcomings you encountered during your recent stay. Cleanliness, especially in the bathroom area, is a fundamental aspect of our commitment to guest satisfaction, and we are sorry that we fell short of your expectations in this regard. Your feedback is invaluable, and we will promptly address these concerns with our housekeeping and maintenance teams to ensure that such issues are thoroughly rectified. Please accept our sincerest apologies for any inconvenience caused. Should your ... read more
Dirty rooms and holes in the wall no housekeeping
Business response:
Dear Tanya, We sincerely apologize for the disappointing experience you encountered during your stay. Cleanliness and upkeep are fundamental aspects of our service, and we regret falling short of your expectations. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the issues with our housekeeping and maintenance team. We understand the importance of a comfortable and clean environment for our guests and will strive to regain your trust in our accommodations. Should you choose to giv... read more
Dirty dump…. This is the most dirtiest room I ever stayed in. The room sheets were dirty, the bathroom was dirty. I clean the bathroom and used my own blankets. I sprayed everything down with Lysol. And ice machine broken. So I will not stay here ever again. I reported to the front desk. Nothing!
Business response:
Dear Jeanette, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the condition of your room and any inconvenience it caused. Our goal is to provide an exceptional experience for each of our guests, so we are genuinely sorry for not meeting your expectations during your stay. Please know we are addressing these issues with our team to prevent such occurrences in the future. We appreciate your comments as they help us improve. We hope you'll consider giving us another... read more
The hotel was dirty the pull out bed had dirty coverlet, the tub was filthy with rust and stains, they said they were going to move us but never did they said they were full, then they promised to giblve us back some of our money but never did saying the mgr was going to correct it and call me but NEVER did!!! What a waste. 10 thumbs down!!!
Business response:
Dear Evelyn, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The rooms tub was peeling and looked unsafe this the second time I was placed in this same room. No changes were made or attempt to fix it. There was no option to switch rooms.
Business response:
Dear Mina, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your bathroom. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Please accept our sincere apologies for not meeting your expectations regarding your request to change the room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustr... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,451 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.