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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than stellar Check in went well and employee was friendly. But the room was dirty. Food crumbs were between the mattresses, stains on the mattress cover on the pull out couch, deadbolt wouldn't work on the conjoining room door, rented the room for 4 people only had 1 bar of soap and only 2 wash clothes.
Business response:
Dear Cindy, Thank you for taking the time to post your online review. We sincerely appreciate your kind words about our check-in process and friendly staff. However, we are truly sorry to hear about the cleanliness issues you encountered during your visit. Please accept our apologies for the inconvenience caused. Your feedback is invaluable, and we will address these concerns with our team to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you wi... read more
Every piece of furniture in the room was damaged in some way. The room smelled terrible. The hallways smelled terrible and were lined with garbage bags. I knew exactly what it was going to be like when I walked up to the entrance and the windows on the front doors were filthy dirty. Couldn't see through them they were so dirty.
Business response:
DearDanny, Thank you for being our guest. We sincerely apologize for the subpar experience you encountered during your recent stay. Your feedback regarding the condition of the furniture, unpleasant odors, and cleanliness issues is deeply concerning. Maintaining a high standard of cleanliness and comfort for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are taking immediate steps to address these issues and resolve them promptly. Your feedback is invaluable to... read more
Gross room, stained and sticky carpet. Do not recommend and will not be back to this hotel again. Says it is extended stay and manager and front desk staff we're very rude getting us to leave....
Business response:
Dear Guest, We apologize for the unpleasant experience you had during your recent stay. It's concerning to learn about the condition of the room and the lack of hospitality. Please accept our sincerest apologies for falling short of your expectations. Rest assured, we take your feedback seriously and will address these issues with the appropriate individual to prevent recurrence. Your comfort and satisfaction are important to us, and we regret not meeting your needs on this occasion. We understand if you choose not to return... read more
Dirty rooms
Business response:
Dear Joyce, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Columbia.Sincerel... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,451 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.