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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty smelly hotel We arrived pretty late about 1:30am. Upon checking in we proceeded to our room. The smell through the hallway was a mix of snake and mildew. We entered our room to see balls of hair on the floor, cracks in the walls and cabinet's, a filthy tub, no handle on the bathroom door, cigarette burns in the reclining chair. One light didn’t work and we were told just to take the lightbulb from the other light. There was no hand soap in the room so my daughter asked for some at the front desk where she was told they... read more
Business response:
Dear Frank L, It is disheartening to read about your experience, as this is far from what we want our guests to experience. The circumstances you described are unacceptable, and we sincerely regret the discomfort and inconvenience caused. Your feedback is crucial, and we will address these matters promptly to ensure improvements in satisfying our guests. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems... read more
WILL NOT STAY HERE AGAIN Bad smell in room. Sheets smells of industrial chemical products Noisy AC Just now a comfortable, inviting room Will not stay here again
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We are sorry to hear about the challenges you experienced during your stay. Providing our guests with a comfortable and pleasant experience is our priority, and we apologize if we fell short of your expectations. Your comments will be shared with our team to address the issues mentioned. If there are specific details you would like to discuss or if there's anything we can do to improve your perception, please feel free to reach out directly. We value your input... read more
Terrible Room First the desk Clerk could not scan my License. When I said just put it in manually she refused only to try for 30 minutes then manually put in system. Tub was beat up and missing drain top. Sticky stains on tables. Rm 326
Business response:
Dear Clifton, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
This was awful. We want a full refund. There were bed bugs in two rooms. Blood stains and holes on the wall. Sperm stains on the sheets and a picture frame. Our group saw a man with his windows wide open and curtains open, touching himself. The rooms were filthy. We want refund asap!!!!
Business response:
Dear lucas, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Lost reservation The front desk did not have the reservation made 7 days ago. The clerk was kind, but i had to make another reservation on the spot to get a room. The room was clean and nice, but check in a disaster.
Business response:
Dear Robert, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning clean and comfortable rooms. We would love the opportunity to welcome you back ... read more
Smell and garbage should have left! Lobby and hallway has a very strong odor of tobacco. The burners on stove were dirty. The glazing in the shower was peeling and was stained. The was a red stain in the bottom of tub. I reserved a room with a queen size bed but only got a double. No luggage rack was provided. The free breakfast was okay. Coffee not so great. Had to make a complaint about constant dog barking. Garbage left inside and outside of property.
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will ... read more
No sleeping here Roaches in the hotel, had to ask for dishes, people cursing at others in the lobby, music blaring outside at night, movies blaring in the next room. Hardly slept the whole week.
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.