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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
after driving for over 10 hours and finally checking in around 10pm it took three tries to even get a decent room, first room was extremely dirty, trash everywhere. second room smelled of dog and dog pee so bad we couldn’t even walk into the room. third room was clean up when we pulled out the sofa bed to our surprise to find a knife. whole hotel was loud and smelled not to great.
Business response:
Dear Jennifer, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Our front desk team is always available to help you improve your time; never hesitate to spe... read more
We have stayed at this property several times in the past year and found it a good value. Our most recent stay, in late December 2023, was a shockingly different experience. The bathroom was dirty - not cleaned before we arrived. The sink was stopped, the toilet was stopped, I corrected these problems myself, because there was only one staff person on premises and, though kindly, she had no ability to remedy. There was poor lighting in the bathroom, a lamp with dangerously loose wiring next to the bed, a bicycle that could n... read more
Business response:
Dear Cathy, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
room key never works ,no house keeper every around or maintenance
Business response:
Dear Eugenia, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Least amenities possible, grabs d go breakfast was a few trial size granola bars even at 715am. Very small bathroom for two double beds, tiny shampoo and soap, had to buy trial size at Walmart nearby. Towels not bath size. Disappointed will stay next store next time.
Business response:
Dear Janine, Thank you for taking the time to review your experience with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.