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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We showed up after a long day only to find out that the hotel had over-booked, and we had no place to stay. We were left looking for another hotel at midnight. Unsuccessfully. The people at the hotel were no help there either. Wound up driving two and a half hours home. Total disaster. Never again. Only upside: Expedia got me a refund quickly.
Business response:
Dear Edmund, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion this does occur, we try to honor all reservations to the best of our ability. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.... read more
The first thing that strikes you upon checking in is that the counter is behind a bullet proof glass partition. My family arrived at the hotel at about 1245 in the afternoon and were told to wait to avoid early check in fees. The room itself was well enough, but the amount of dust on the floor and especially under the bed were ridiculous. There was an old bottle and lipstick under the bed. We held our infant for a whole day until I bought my own broom and mop to clean the floor. I would not recommend.
Business response:
Dear thaddeus, Thank you for providing feedback regarding your recent stay with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely... read more
It took us long to check in. Then the room is old and disgusting. The bath shows some nasty rest. No ice, no water fountain. Their breakfast is only coffee which is not good for kids. Check out also not convenient because the office open at 7:00AM and to check out before 7:00AM will be troublesome. Overall not happy my stay.
Business response:
Dear Kibrom, We sincerely apologize for the challenges you encountered during your stay. Your experience does not align with the standards we aim to provide, and we deeply regret any inconvenience. We appreciate your feedback, and it will be shared with the team to address areas needing improvement. We understand the importance of a seamless and comfortable stay, and we're actively working to ensure a more positive experience for our guests. We hope you will consider giving us another opportunity in the future to provide a m... read more
This hotel seems to have many people who live there. The hallways smell like rotten food, people are constantly in the hallway making noise, we could hear the people above us walking all night. There was a jug of rotten milk sitting outside the back entrance for at least 24 hours before we left. The shower was dirty with soap leftover from a previous guest. They clearly don’t have the staff for the long-term people. The neighborhood is great tho.
Business response:
Dear MyEsha, Thank you for taking the time to review our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I had high expectations for this property but was left disappointed upon checking in. When I checked in took almost 20 minutes to check in. There was an issue with the room I had booked. I had originally booked a king bed but was told they had no rooms left and was given a room with two double beds. Given that these were two different prices it makes me upset that I was charged extra for a room I did not receive. In addition I had to use the rest room but was told that it was out service in the lobby. Everything was fine in ... read more
Business response:
Dear Scott, Thank you for staying with us. Please accept our apologies for the problems while you were here. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Smelled horrible like cigarettes and mold, dirty room with chipped paint everywhere. Guests next door yelling all the time.
Business response:
Dear Ellen, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with your suite, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We also apologize for the inconvenience caused by the noise disturbance from inconsiderate neighbors. We regret that we were unaware of these concerns, as we would have been happy to try and resolve the issu... read more
We checked in saw the room and left. Very dirty room.
Business response:
Dear Christine, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your plans with us. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. ... read more
Smells funny, not well maintained. Bathroom in bad condition
Business response:
Dear Robert, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.