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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Here's a plunger, go fix it! Place was very unkept. Toilet was clogged, so I went to the front desk to report it and request maintenance. I was given a plunger and said to try this.
Business response:
Dear Robert, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the toilet in your room. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerel... read more
The property was disgusting. I don't believe that the property staff does any sort of walk throughs of the property at all, inside or out. Dirty linens and towels on the floor outside of the entryways to the rooms. Exterior doors propped open with water bottles/door chocks (unsecure). First room had gnats and smelled like spaghetti. Had to switch rooms. Room cleanliness not the best. A lot of paint and touch-ups needed throughout the entire property. Loud and noisy people. It is located right next to the Howard County Govern... read more
Business response:
Dear Gregory, Thank you for your honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Dirty smelly hotel We arrived pretty late about 1:30am. Upon checking in we proceeded to our room. The smell through the hallway was a mix of snake and mildew. We entered our room to see balls of hair on the floor, cracks in the walls and cabinet's, a filthy tub, no handle on the bathroom door, cigarette burns in the reclining chair. One light didn’t work and we were told just to take the lightbulb from the other light. There was no hand soap in the room so my daughter asked for some at the front desk where she was told they... read more
Business response:
Dear Frank L, It is disheartening to read about your experience, as this is far from what we want our guests to experience. The circumstances you described are unacceptable, and we sincerely regret the discomfort and inconvenience caused. Your feedback is crucial, and we will address these matters promptly to ensure improvements in satisfying our guests. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems... read more
WILL NOT STAY HERE AGAIN Bad smell in room. Sheets smells of industrial chemical products Noisy AC Just now a comfortable, inviting room Will not stay here again
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We are sorry to hear about the challenges you experienced during your stay. Providing our guests with a comfortable and pleasant experience is our priority, and we apologize if we fell short of your expectations. Your comments will be shared with our team to address the issues mentioned. If there are specific details you would like to discuss or if there's anything we can do to improve your perception, please feel free to reach out directly. We value your input... read more
Terrible Room First the desk Clerk could not scan my License. When I said just put it in manually she refused only to try for 30 minutes then manually put in system. Tub was beat up and missing drain top. Sticky stains on tables. Rm 326
Business response:
Dear Clifton, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
This was awful. We want a full refund. There were bed bugs in two rooms. Blood stains and holes on the wall. Sperm stains on the sheets and a picture frame. Our group saw a man with his windows wide open and curtains open, touching himself. The rooms were filthy. We want refund asap!!!!
Business response:
Dear lucas, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.