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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To start with upon check in no one was at the front desk for about 10 minutes. Once someone did show up the check in went fairly quick however was never told that the water was off for repairs so was quite caught off guard after using the bathroom after a long drive. Appliances were discolored and outdated. The room had a very bad odor, glad there was a Wal-Mart just down the street. Will not stay there again.
Business response:
Dear Bryant, Thank you for your review, and we do apologize for the issues with the hot water issues and the appliances in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We will address the issues so we can look into it for better experience. We hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Ho... read more
The room was dirty and smelled bad! The sheets &mattress had blood stains on them, the floor tile had tears in them and they were very dirty. The bathroom door had blood splatter on it. They charged us 325.00 for two days way too much to live in terrible place ... It was supposed to be a suite, but they didn't provide anything at all. We are very disappointed I tried to tell the lady up front but she didn't speak English and couldn't understand me. I wanted a refund to get out of that place but we were forced to stay because... read more
Business response:
Dear Angela, Thank you for your detailed review. We sincerely apologize for your negative experience and the issues you encountered with the cleanliness and amenities of your room. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure that such issues are not repeated in the future. We are committed to providing a safe and comfortable environment for all our guests, and we apologize for any discomfort caused by the presence of individuals smoking outside. We will address ... read more
Property extremely dirty. Tubs were yellow.
Business response:
Dear Christian, Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered and regret that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We appreciate your understanding and hope you will give us another chance to exceed your expectations in the future... read more
The rooms are dirty, bathroom tub has orange streaks in it, lampshades are stained, paint is scraped off in multiple areas, pull out couch cover dirty, no sheets/ blankets for pull out couch, only 2 towels & washcloths, paint marks/ splatter on couch cushions.
Business response:
Dear Angel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope y... read more
Bugs in room. Breakfast was a joke. Oatmeal and muffins and lukewarm coffee. The only good thing was convenience to other restaurants and shopping centers.
Business response:
Dear Ken, Thank you for taking the time to review your experience at our hotel. While we are pleased that you loved the convenience of our location, being close to several eateries and shopping attractions, we apologize for the inconvenience you encountered in your suite. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we are sorry to learn that you were not entirely sa... read more
Dirty The room we were given was disgusting. The bathroom had a loose toilet seat, mold at the bottom of the shower curtain and around the rim of the tub. You couldn’t sit on the couch because it was broken. The kitchen area was dirty with the cabinets falling off the hinges. I would not recommend this hotel.
Business response:
Dear Christina, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the f... read more
very bad too many noise can't sleep
Business response:
Dear Mahesh Kumar, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. We hope you will allow us another opportunity to provide you with the relaxing, outstanding experience you deserve. Sincerely,Hotel Mana... read more
Gross The room I was in was gross. There were stains on the rug. The toilet was brown. The sheets felt dirty. It smelled terrible. I would have left if I had to stay there any longer than needed.
Business response:
Dear Anna, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.