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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lost reservation The front desk did not have the reservation made 7 days ago. The clerk was kind, but i had to make another reservation on the spot to get a room. The room was clean and nice, but check in a disaster.
Business response:
Dear Robert, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning clean and comfortable rooms. We would love the opportunity to welcome you back ... read more
Smell and garbage should have left! Lobby and hallway has a very strong odor of tobacco. The burners on stove were dirty. The glazing in the shower was peeling and was stained. The was a red stain in the bottom of tub. I reserved a room with a queen size bed but only got a double. No luggage rack was provided. The free breakfast was okay. Coffee not so great. Had to make a complaint about constant dog barking. Garbage left inside and outside of property.
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will ... read more
No sleeping here Roaches in the hotel, had to ask for dishes, people cursing at others in the lobby, music blaring outside at night, movies blaring in the next room. Hardly slept the whole week.
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
We showed up after a long day only to find out that the hotel had over-booked, and we had no place to stay. We were left looking for another hotel at midnight. Unsuccessfully. The people at the hotel were no help there either. Wound up driving two and a half hours home. Total disaster. Never again. Only upside: Expedia got me a refund quickly.
Business response:
Dear Edmund, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion this does occur, we try to honor all reservations to the best of our ability. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.... read more
The first thing that strikes you upon checking in is that the counter is behind a bullet proof glass partition. My family arrived at the hotel at about 1245 in the afternoon and were told to wait to avoid early check in fees. The room itself was well enough, but the amount of dust on the floor and especially under the bed were ridiculous. There was an old bottle and lipstick under the bed. We held our infant for a whole day until I bought my own broom and mop to clean the floor. I would not recommend.
Business response:
Dear thaddeus, Thank you for providing feedback regarding your recent stay with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely... read more
It took us long to check in. Then the room is old and disgusting. The bath shows some nasty rest. No ice, no water fountain. Their breakfast is only coffee which is not good for kids. Check out also not convenient because the office open at 7:00AM and to check out before 7:00AM will be troublesome. Overall not happy my stay.
Business response:
Dear Kibrom, We sincerely apologize for the challenges you encountered during your stay. Your experience does not align with the standards we aim to provide, and we deeply regret any inconvenience. We appreciate your feedback, and it will be shared with the team to address areas needing improvement. We understand the importance of a seamless and comfortable stay, and we're actively working to ensure a more positive experience for our guests. We hope you will consider giving us another opportunity in the future to provide a m... read more
This hotel seems to have many people who live there. The hallways smell like rotten food, people are constantly in the hallway making noise, we could hear the people above us walking all night. There was a jug of rotten milk sitting outside the back entrance for at least 24 hours before we left. The shower was dirty with soap leftover from a previous guest. They clearly don’t have the staff for the long-term people. The neighborhood is great tho.
Business response:
Dear MyEsha, Thank you for taking the time to review our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.