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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is out dated with several blemishes throughout. Walls had chips out it showing the drywall underneath. The shower was disgusting and didn’t drain and the tub needs replaced. There was a ring around the tub. Luckily all we did was sleep. Fortunately the bed was comfortable the sheets were clean. Building had that old smell and the hallways were dark. Complementary breakfast was a joke. Some muffins and coffee.
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
When we arrived we were told the suite we booked a month ago was not available. We were given a double bed room and were told the price difference between the 2 rooms could not be changed/refunded since we booked through Expedia. We were in a hurry to be somewhere and already running late due to traffic. We get to our room and it is not ready - they were cleaning it. Back down to front desk and we were given a different room which was ready however the cleanliness of the room was sub par.
Business response:
Dear Traci, Thank you for taking the time to share feedback about your recent stay. We apologize that the room type you requested was unavailable and that we fell short of your expectation regarding the cleanliness of your room. This has been addressed to ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
The room was under stocked. There were no glasses etc. The bathroom door was broken and had no lock. It was dingy and musty with poor lighting.
Business response:
Dear KRISTEN, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The front desk has a bullet proof glass.
Business response:
Dear Juan, We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we are sorry for failing to live up to your expectations. We hope you will allow us to provide you with the impeccable hospitality for which we are known on a future visit.Sincerely,Hotel Management
I wasn't given the right room that I paid for. The bathroom had used soap crusted to the shower, it was so dirty I couldn't even use it. I am appalled.
Business response:
Dear Tracey, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we did not successfully provide this for you and regret your concerns with your bathroom. We will address this with our housekeeping team. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Needs to be modernized in the worst way. The building seemed very old
Business response:
Dear Maureen, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We noted your observations regarding the need to update and renovate and will share them with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observa... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.