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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had high expectations for this property but was left disappointed upon checking in. When I checked in took almost 20 minutes to check in. There was an issue with the room I had booked. I had originally booked a king bed but was told they had no rooms left and was given a room with two double beds. Given that these were two different prices it makes me upset that I was charged extra for a room I did not receive. In addition I had to use the rest room but was told that it was out service in the lobby. Everything was fine in ... read more
Business response:
Dear Scott, Thank you for staying with us. Please accept our apologies for the problems while you were here. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Smelled horrible like cigarettes and mold, dirty room with chipped paint everywhere. Guests next door yelling all the time.
Business response:
Dear Ellen, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with your suite, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We also apologize for the inconvenience caused by the noise disturbance from inconsiderate neighbors. We regret that we were unaware of these concerns, as we would have been happy to try and resolve the issu... read more
We checked in saw the room and left. Very dirty room.
Business response:
Dear Christine, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your plans with us. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. ... read more
Smells funny, not well maintained. Bathroom in bad condition
Business response:
Dear Robert, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
To start with upon check in no one was at the front desk for about 10 minutes. Once someone did show up the check in went fairly quick however was never told that the water was off for repairs so was quite caught off guard after using the bathroom after a long drive. Appliances were discolored and outdated. The room had a very bad odor, glad there was a Wal-Mart just down the street. Will not stay there again.
Business response:
Dear Bryant, Thank you for your review, and we do apologize for the issues with the hot water issues and the appliances in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We will address the issues so we can look into it for better experience. We hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Ho... read more
The room was dirty and smelled bad! The sheets &mattress had blood stains on them, the floor tile had tears in them and they were very dirty. The bathroom door had blood splatter on it. They charged us 325.00 for two days way too much to live in terrible place ... It was supposed to be a suite, but they didn't provide anything at all. We are very disappointed I tried to tell the lady up front but she didn't speak English and couldn't understand me. I wanted a refund to get out of that place but we were forced to stay because... read more
Business response:
Dear Angela, Thank you for your detailed review. We sincerely apologize for your negative experience and the issues you encountered with the cleanliness and amenities of your room. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure that such issues are not repeated in the future. We are committed to providing a safe and comfortable environment for all our guests, and we apologize for any discomfort caused by the presence of individuals smoking outside. We will address ... read more
Property extremely dirty. Tubs were yellow.
Business response:
Dear Christian, Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered and regret that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We appreciate your understanding and hope you will give us another chance to exceed your expectations in the future... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.