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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave away my room. I could not stay there. And they didn’t care. They just said they are booked and they don’t have a room which I booked over a week ago.
Business response:
Dear Karen, We sincerely apologize for the inconvenience and frustration you experienced when your room was given away despite your prior reservation. This is certainly different from the level of service we aim to provide, and we understand how disappointing it must have been for you. We take this matter seriously and will investigate what happened to ensure it doesn't occur again. We value your business and would like to make things right. Once again, we apologize for the inconvenience and appreciate your understanding.Sin... read more
Hair dryer did not work and took 3 attempts to get one, phone did not work to contact front desk, the microwave stopped working, grab and go breakfast poor, poor drainage for shower.
Business response:
Dear Janet, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your n... read more
Terrible check in experience. Hotel is ok - didn’t have expectations that it would be the Four Seasons.
Business response:
Dear JOHN, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon!Sincerely,Hotel Manageme... read more
The room smells like sewage the toilet is backed up the TV didn't have a remote the phone did not work the room was just nasty
Business response:
Dear CLARENCE, Thank you for choosing us. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately. Also, we have instructed our housekeeping team to double-check the rooms before allocating them to the guest. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Never staying there again! Room 228. The toilet clogged. The bathtub looked awful and dirty. Stopped at the front desk on our way out. The clerk offered a plunger or to move a room. So we moved. Room 331. Toilet worked. The bathtub looked awful and dirty. I couldn't get myself to take a shower in that bathtub. The hotel looks nice on the outside and the lobby. In the room needs a major makeover. The kitchen is very outdated. The bathroom is totally disgusting. The toilet was black on the inner bottom. The tub and wall had mu... read more
Business response:
Dear Alexis, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate you for bringing this to our attention. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you ... read more
Management wouldn't give money back after I sent hotel.com pictures of bathroom dirty and explained why didn't change that nite ! Management said tub was chipping even worse
Business response:
Dear Katherine, we are sorry we failed to deliver the exceptional stay you deserved. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.