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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amenities are extra. Room is nice. No dishes unless you pay. No coffee maker. 2 towels and no more unless you pay. Want you to take your own trash to the dumpster. No early check ins or late check outs.
Business response:
Dear Guest, Thank you for taking the time to share your honest feedback. This level of detail is essential to know exactly how we can improve for future experiences. While we are happy to have welcomed you as our guest, we apologize for falling short of delivering the fantastic experience guests have come to expect. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. On a more positive note, we are glad you found your guest room to your lik... read more
Great service
Business response:
Dear Brittany, Thank you for your recent stay at Extended Stay America and for taking the time to share your feedback. Our staff works hard to ensure every guest has a great experience, and we truly appreciate your kind words about the service they provided during your visit. We look forward to welcoming you back soon!Sincerely,Hotel Management
Lack of basic features ruined a good facility Staff was lovely and the propery was clean and well-furnished. However, they have changed to a "select" hotel. No coffee or breakfast (and no coffee in room), no ice machines, and only vending machines instead of the pantry most extended stay hotels offer. The WORST is that they no longer provide any kitchen utensils, dishes, or tools. You have to purchase them. And if you want clean towels in less than 7 days, you have to pay to exchange them!
Business response:
Dear Meredith, Thank you for your feedback. While we are pleased you appreciated our staff and facility, we deeply regret that the lack of certain amenities impacted your stay. We understand the importance of these conveniences and will share your comments with the team as we strive to balance service offerings with guest expectations. We hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management
liked the beds; they were clean and felt new. Didn't like the old, over used furniture. The lights and phone were not working, no remote in bedroom. No trash can in kitchen. Staff was helpful and speedy with correcting the issues.
Customer service was 5 stars . They took there time but was so helpful and respectful and tired to answer all my questions. I have only 2 complaints the 3 floor had an awful smell. The water pressure was not good but the ladies up front gave me the reason why due to a busted pipe. Overall I really enjoyed my stay.
Business response:
Dear Jamie, Thank you for sharing your experience. We're pleased to hear that the customer service at Extended Stay America was exceptional and that our team was able to assist you effectively. We apologize for the issues with the smell on the third floor and the water pressure. We're glad to hear that you enjoyed your stay overall and hope to welcome you back.Sincerely,Hotel Management.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,221 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.