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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a great hotel with a minimum problems for one my room had a problem where the tub water wouldn’t turn on and if they had another room available they would have gave it to me they were so kind about the issue and for another they had no working elevator
Business response:
Dear Courtney, Thank you for sharing your feedback. We are pleased that you enjoyed your overall stay and appreciated our team’s kindness. We apologize for the inconvenience caused by the tub water issue and the non-operational elevator. Please be assured that we take your concerns seriously and are addressing these maintenance matters. Your input is invaluable as we strive to enhance our facilities and service, and we hope you will consider returning for an even more satisfying experience. Sincerely,Hotel Management
Amenities are extra. Room is nice. No dishes unless you pay. No coffee maker. 2 towels and no more unless you pay. Want you to take your own trash to the dumpster. No early check ins or late check outs.
Business response:
Dear Guest, Thank you for taking the time to share your honest feedback. This level of detail is essential to know exactly how we can improve for future experiences. While we are happy to have welcomed you as our guest, we apologize for falling short of delivering the fantastic experience guests have come to expect. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. On a more positive note, we are glad you found your guest room to your lik... read more
Great service
Business response:
Dear Brittany, Thank you for your recent stay at Extended Stay America and for taking the time to share your feedback. Our staff works hard to ensure every guest has a great experience, and we truly appreciate your kind words about the service they provided during your visit. We look forward to welcoming you back soon!Sincerely,Hotel Management
Lack of basic features ruined a good facility Staff was lovely and the propery was clean and well-furnished. However, they have changed to a "select" hotel. No coffee or breakfast (and no coffee in room), no ice machines, and only vending machines instead of the pantry most extended stay hotels offer. The WORST is that they no longer provide any kitchen utensils, dishes, or tools. You have to purchase them. And if you want clean towels in less than 7 days, you have to pay to exchange them!
Business response:
Dear Meredith, Thank you for your feedback. While we are pleased you appreciated our staff and facility, we deeply regret that the lack of certain amenities impacted your stay. We understand the importance of these conveniences and will share your comments with the team as we strive to balance service offerings with guest expectations. We hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management
liked the beds; they were clean and felt new. Didn't like the old, over used furniture. The lights and phone were not working, no remote in bedroom. No trash can in kitchen. Staff was helpful and speedy with correcting the issues.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,222 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.