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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is ok... The rooms are nice a spacious but definatly bare minimum as far ammenities (bar of soap & shampoo). Had a nice lanolium floor but when I wiped up some water my dog spilled I realized how dirty it was. Not hard to mop a floor inbetween guest. "Grab and go" breakfast is a joke and coffee was so weak. Bed was descent and clean. Furntiure needs undating lots of dings and chips. Hallway was so stinky not sure if someone was cooking or garbage.
Business response:
Jodi, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It was just for a little family treat to give us some well deserved rest relaxation and 1 on 1 time to just do awesome family time it was so nice and quiet ! We will do this again really soon
Business response:
Latasia, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to welcoming you again soon at Extended Stay America. Sincerely, Hotel Management
This property was close to where I work at and has great restaurants nearby. The facilities were clean and quiet. The front desk staff was very welcoming and friendly. I would stay there again.
Convenience of location was a plus . Check in was a nightmare. It started with a phone call just hours before we were to arrive from either the hotel manager or the daytime front desk agent … (still not sure ) informing us that the suite we reserved 6 days before would not be ready and that they could split it into two rooms for the same price. Fine . Not what I wanted but what are we gonna do? Main objective was getting into town with just enough time to throw things in the room , freshen up , and leave to grab a quick bite... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
My stay When I arrived the system was down and there was a note at check-in for me saying that they overbooked the room that I booked but they gave me two rooms beside each other and I only had to pay for one I had to wait awhile to check in because the system was down but the check-in clerk was very friendly while I wait
Business response:
Monique, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management
rooms were a nice layout, but had a funky smell Women staff were very helpful and nice, the one man couldnt be bothered. He let us stand there for 20 mins while he smoked and played on his phone outside. Then outside again when checking out, felt like we were putting him out to check us out and get receipts. He would be the reason for not going back.
The check in staff was wonderful. The room was clean except for a bug I saw. When I reported it to the front desk, I was told they were spraying this coming week. Maybe the staff could have apologize..
Business response:
Mary, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management
Like: convenient location to Interstate, restaurants and shopping. Size and room set-up. Dislike: Rooms facing Lake Murray Blvd. are very noisy from loud cars and trucks. Breakfast items were all carb. based.
Business response:
Scott, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,222 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.