Extended Stay America - Columbia - Northwest/Harbison

Business response:

Dear Patricia, Thank you for sharing your impressions of our hotel. We're pleased the night staff was helpful and friendly during your stay. However, we apologize if the morning call before checkout felt intrusive or inconvenient. This was not our intention, and we appreciate your feedback. Your comments will be shared with our team to ensure that we provide a more considerate and guest-friendly experience in the future. Thank you for bringing this to our attention, and we hope to welcome you back for the flawless experience... read more

Business response:

Dear William F, Thank you for choosing to stay with us. We greatly appreciate your feedback regarding your overall experience. However, we are sorry to hear that you did not thoroughly enjoy our complimentary breakfast. We will follow up with our food and beverage team to identify areas for improvement. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Char, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns during your stay, and we will address this with the team. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management