Extended Stay America - Columbia - Northwest/Harbison

Business response:

Dear Katherine, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will al... read more

Business response:

Dear Guest, Thank you for taking the time to post a review of your time with us. We are disappointed to read our accommodations did not provide the value you hoped for. As with most cities, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management 

Business response:

Dear Janet, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Donna, we appreciate you taking the time to post your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management