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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of basic features ruined a good facility Staff was lovely and the propery was clean and well-furnished. However, they have changed to a "select" hotel. No coffee or breakfast (and no coffee in room), no ice machines, and only vending machines instead of the pantry most extended stay hotels offer. The WORST is that they no longer provide any kitchen utensils, dishes, or tools. You have to purchase them. And if you want clean towels in less than 7 days, you have to pay to exchange them!
Business response:
Dear Meredith, Thank you for your feedback. While we are pleased you appreciated our staff and facility, we deeply regret that the lack of certain amenities impacted your stay. We understand the importance of these conveniences and will share your comments with the team as we strive to balance service offerings with guest expectations. We hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management
Customer service was 5 stars . They took there time but was so helpful and respectful and tired to answer all my questions. I have only 2 complaints the 3 floor had an awful smell. The water pressure was not good but the ladies up front gave me the reason why due to a busted pipe. Overall I really enjoyed my stay.
Business response:
Dear Jamie, Thank you for sharing your experience. We're pleased to hear that the customer service at Extended Stay America was exceptional and that our team was able to assist you effectively. We apologize for the issues with the smell on the third floor and the water pressure. We're glad to hear that you enjoyed your stay overall and hope to welcome you back.Sincerely,Hotel Management.
This was my second stay in the past 2 months and it won’t be the last! Very convenient and quiet area!
Very nice area, quiet, very convenient to all types of stores. Our room (2 bedroom) had way more space than we anticipated! They only had muffins and granola bars for breakfast and also no ice machine. Overall very nice and I’d recommend it!
Business response:
Dear Sherrilyn, Thank you for choosing Extended Stay America! We’re delighted to hear that you enjoyed the spaciousness of your two-bedroom room and appreciated the quiet area. It’s great that our location offered convenience to various stores. We appreciate your feedback about the breakfast options and ice machine, as they help us improve. We hope to welcome you back soon!Sincerely,Hotel Management
Staff was friendly and nice. Made my stay enjoyable
When I first arrived I discovered there was no bathroom in the lobby. Once in the room it smelled clean but in the morning there were several roaches in the bathroom. I made the mistake of leaving my luggage on the floor so hopefully I did not take any roaches home with me. Both front desk staff were very friendly and accommodating. There was also no ice maker in the hotel. There were ice trays in the freezer which I filled up at 9:00pm when I arrived and they were almost frozen when I left at 9 am. They provided instant oat... read more
Business response:
Dear Kim, Thank you for your feedback. We’re glad you found the front desk staff friendly and accommodating, and that you enjoyed the breakfast options. We regret the inconvenience you encountered with the bathroom cleanliness and the ice trays. Your comments will be reviewed to address these concerns and improve our services. We appreciate your input and hope to offer a more comfortable experience in the future.Sincerely,Hotel Management
liked the beds; they were clean and felt new. Didn't like the old, over used furniture. The lights and phone were not working, no remote in bedroom. No trash can in kitchen. Staff was helpful and speedy with correcting the issues.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.