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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expected More Saw roaches on the walls walking in! Dead roach in our room. No sheets for pull out mattress. Beds were terribly hard. Breakfast was a joke. 2 packages of instant oatmeal and grits! Never again!
Business response:
Thank you for your review. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. The cleanliness you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We have also scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent th... read more
Great hotel for section 8 recipients I will cut to the chase, my room was absolutely disgusting. There was not a clean place in that room someone did not have relation. The television was broken, sink was clogged, and leaked all over the floor. I almost broke my backside on extra relations lefted in the shower, I did not feel comfortable at all in that place. So, I would not recommend the Extended Stay America to anyone.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken within the respective departments. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
They had zero record of our reservation. It took us over an hour to get checked in.
Business response:
Thank you for your feedback. We apologize for the issues you experienced during check-in. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments have been shared with the front desk team to ensure a better experience going forward. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
The sprinkler was dripping from the ceiling when I got to my room. Staff was very nice and switche my room right away. The new room’s bathroom needed to be redone. The pain was chipping away and there were stains in the tub
Business response:
Thank you for your feedback. We truly apologize for the less than expected stay you had and for the inconvenience you encountered while here. We have shared your feedback with the concerned team in an effort to improve our service and facilities. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Bad Room The elevator shaft was apparently on the other side of the wall from the head of the bed. I am a very sound sleeper - but was awaken several times by the noise of the elevator. TV remote was also missing batteries - had to go back to lobby to get them.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
My son and I both ended up with insect bites on our arms and legs.
Business response:
Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable suite you expected and for the issues you had while being here. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We are confident your experience will exceed the high standa... read more
weekend visit rooms were extremely noisy. didn't get any sleep because people above me and next to my room was really loud.
Business response:
Richard, thank you for staying at our hotel. We apologize for the noise from other guests that have disturbed your night. Our front desk is available to resolve issues, and I'm sorry we were not aware of this issue as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Disgusting Facilities and Poor Customers Service I checked in on Wednesday, November 23 and that process alone was frustrating considering I booked online to save time and still stood in a line for fifteen minutes. When I first got to the room I didn’t notice anything wrong, but when I went to the bathroom area I was disgusted. To start, there we’re short little curly hairs all around the sink as you can see in my pics. (My hair is very long and straight) Then the next morning I went to take a shower and discovered mold on t... read more
Business response:
Jennifer, thank you for taking time to share your feedback. We're truly sorry your room was not in the spotless condition it should have been when you arrived. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Just not up to lodging standards. Missing the most simplest of standard amenities. No toilet paper, no wash cloths, no ice bucket. Would expect more out of a hotel/extend stay property.
Business response:
Thank you for your feedback. Although you liked our location, We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We do not have ice machines on our property as we have a fully equipped kitchen with a full-size refrigerator which includes ... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.