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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first review was too kind! Not only did they change my room reservation to one with only one bed. Not only did the first room smell like smoke (in an allegedly non-smoking hotel). Not only was the lobby bathroom filthy and uncleaned all weekend. I just got my credit card bill and they charged me for an imaginary subsequent stay that never occurred. $294 for a visit between 8/24 - 8/26 which never occurred. Thanks for the extra hassle!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Share your hotel with tray and roaches. The hotel should be ashamed for raising their rates to rake hurricane evacuees, But the room didn't even have basic amenities, tissue, soap, coffee, and coffee maker. Staff was very uncaring deferring things to an absent manager. The best part was the roaches that came out at night. I would have left, but because of the emergency no other place was available.
Business response:
Thank you for your visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff, and we are taking every possible measure to ensure it does not happen again. I would like to inform you that all we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at the tim... read more
Labor day stay... The front desk was absolutely rude AND not helpful at any time. Pool was very dirty and so was the area around it. Keys wouldn't work. Had to get 5 different new ones. Kitchen items lacking. Coffee maker was pitiful. Remotes didn't work. Breakfast was horrible, nothing to choose from. It's all very disappointing because the room size and layout were awesome.
Business response:
Melissa, please accept my apology for not living up to your expectations during your visit. We sincerely apologize that you experienced so many difficulties during your stay with us. Our management team is taking steps to ensure future guests do not encounter the same issues. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
The bed was totally uncomfortable. The pull out bed had no linen had to go downstairs to retrieve and wouldn't allow me but 1 pillow also the linen on the bed was very thin
Business response:
Christie, I am very sorry we failed to deliver the exceptional stay you deserved. We understand your disappointment and frustration when you realized the sofa bed was not made up with linens. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Bad place to stay So many complaints about this property I wrote to their corporate headquarters.
Business response:
Margo, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, General Manager
Promises Broken The hotel was unprepared for a deluge of guests for the great american Eclipse. Promised ammenities were in short supply. ( Kitchen was supposed to be stocked with some supplies - but was actually barren, had to go to walmart to buy coffee mugs) My booking was changed to a room with one bed instead of two. I received zero notice of this change. Bathroom in the lobby was filthy and never cleaned during the two days I was there. Although the entire hotel was supposedly nonsmoking, the first room they tried to g... read more
Business response:
We're genuinely sorry for missed meeting your expectations. Please know, our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. Also, we apologize again if the smoke smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We value your feedback and hope to welcome you back in the future. Sincerely, General Manager
What a mess Nasty worker at front desk. Room was awful. Smelled like fried chicken and French fries. Filthy isn't even the word. Disgusting. I wouldn't let my dog stay here. Left in 5 minutes and stayed across the street at the Hyatt Place. Huge difference. Do not stay at this place.
Business response:
Mario, we're genuinely sorry we were unable to accommodate you due to cleanliness issue you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you give us another chance in the future so that we can make it up to you. Sincerely, General Manager
There was urine in the back elevator, and girls working out of their rooms. One girl solicited my friend as he was walking to his car.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Deceiving and unfriendly This was not a good hotel stay for me and my family. First off check in took way to long and it seemed like they didn't know what was going on. The hotel was near the freeway and there was noise all night long. When checked in we were told there was breakfast and coffee. (one of the reasons we booked this hotel) When we went down to get breakfast all they had was bags of instant grits. When we asked the front desk they told us they were waiting on a shipment. So we had to go to Waffle house to eat ad... read more
Business response:
We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.