Extended Stay America - Columbia - West - Interstate-126

Business response:

Avais, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Erin, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled to read that you loved your well-appointed room and had a great night’s rest. It was a pleasure having you as our guest, and we look forward to your next stay with us soon. Sincerely, Hotel Management 

Business response:

On behalf of our team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. On behalf on everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leade... read more

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit Columbia. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management