This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vicky, we can’t thank you enough for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management
Very nice n cozy Office staff are great! They are very accommodating n sympathetic to my needs.
Business response:
Amy, thank you for choosing Extended Stay America. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We will surely share your compliments with them. We look forward to seeing you again soon. Sincerely, Hotel Management
good I enjoyed my stay but that is the first time I ever stayed where they don't have ic machine fitness room or breakfast in the morning btu overall the motel was okay the girl and the guy that I dealt with in the front office was excellent but think about a ice machine and a better breakfast next time
Business response:
Shirley, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Stayed 2 nights would have liked room to b cleaned an fresh towels between nights
Business response:
Thank you for your feedback. We are sorry for not meeting your expectations with our hotel policies. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services ... read more
Great Everything was great. Clean hotel
Business response:
Larry, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time with us and that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Terez, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Great place to stay. Good management and house Keeping staff
Business response:
Thanks for including Extended Stay America in your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Strong residual smoking odor Stayed in very nice extended stay in Texas, expected something similar, this was not close to nice. I have sensitivities to tobacco smoke, we request non smoking but the room reaked of smoke from previous guests. We left after 1 night with lingering health issues. To be fair, bed was comfortable, the room would have been fine if it had not been for the residual smoke smell
Business response:
Douglas, thank you for choosing our brand once again. We are glad to know you had a pleasant visit, but we are sorry for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
dirty rooms Very unpleasant stay. When we arrived room was not clean, trash was still in the bins, and no toilet paper. Stayed another day thought we could give it another try and when we arrived the next day housekeeping had not cleaned our room and again no toilet paper. I do not recommend this hotel. We checked out early.
Business response:
Lucia, we apologize for the cleanliness issues you experienced during your stay. We are truly sorry your room was not in the spotless condition as it should have been when you arrived. We have addressed this matter with the Head of our Housekeeping department and housekeeping associates to take corrective action so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.