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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i was travelling for several weeks for work. Don't expect much from the room or staff. Carry protection, especially if youre a woman. I had to fight someone off that pushed himself into my room asking for sex.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The property was dirty and nasty. It shouldn't be open and its un healthy and not cleaned. Carpets smells like dung. Bathrooms was unclean
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues that impacted your experience with us. We will surely review this with our housekeeping team so they take corrective measures. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Bugs in the shower and stains on all the linens. Staff was nice.
Business response:
Thank you for taking the time to share your feedback. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Horrible place! Not as represented. Filthy carpet, felt like a cheap motel. I asked for a different room because it smelled like smoke in a smoke-free room. I would have left, but it was too late to find another place. Very disappointed!!
Business response:
Patricia, thank you for sharing your concerns through your feedback. We apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions and enhance our guest experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Hot water did not work, and the front desk said that they thought it had been fixed, but that they had put in another work order. I asked ifI could be moved to another room that had functioning hot water, and I was told that they weren’t sure which rooms had working hot water. I asked what my options were and she said “you can check out, but most people are just toughing it out.” I asked if I could get a refund if I checked out, and she hemmed and hawed and “had to check,” and eventually said that she could do that. Crazy to... read more
Business response:
Thank you for your candid evaluation. We regret the noise disturbance you encountered and apologize for the lack of hot water. We will share your comments with our maintenance team and make sure the problem is resolved. We take these reviews seriously and use this kind of feedback to help ensure we do not repeat our mistakes. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Not for familys The staff was unfriendly. Hiuskeeping was awful. Roach infestied they dont like children wash machianes and snack machine broke.manager very rude...towels dirt grey nasty..
Business response:
Mary, thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. We want every guest to be treated with respect and authentic, friendly service and your feedback will be used to improve our services, and we appreciate your patience. We value your business and hope you will consider returning to our hotel on your next visit to this area so we can provide you with the hospitality yo... read more
BEWARE!!! This place is not good. I wish I could give expedia a bad review as well for promoting and listing dumbs like this one. The bathrooms were full of roaches. The rooms smelled like dirty laundry. I don't think the beds were clean either as we fell tingling and crawling in our skin. We had to sleep with clothes and shoes on. The heater smelled. And We prefered not to take a shower. All the furnitue was destroyed. The place is more like a crack joint or a wh*re house. It was the most disgusting stay in my life. I come ... read more
Business response:
Carlos, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bett... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.