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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is the filthyest I've ever been in. The board of health needs to step in and shut this place down
Business response:
Dear Joe, thank you for your feedback on your recent stay. We are very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. Your feedback is immediately brought to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management
Front desk nice but the property was not what it appears in the website. The room smell like smoke and no hot water On Sunday morning. I had to take a cold wash up! Polices where call outside my door the 1st night we were there. There were about 5 cars pulled up behind my granddaughters and I with K-9. She didn’t sleep well at all. ☹️
Business response:
Dear Roberta, we are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We will communicate your feedback to the concerned team and ensure that this will not be repeated for a perfect stay next time you plan to visit us.Sincerely,Hotel Management
Don't The hotel was much more run down than the photos make it seem. There was caution tape everywhere, no electrical outlets were covered, there were sharpie drawings all over the walls inside the room, holes in doors, and the carpet was more than questionable. The stains on the walls were concerning but could have been easily cleaned. I'm not sure how this hotel has a 6/10. We left a day early.
Business response:
Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Not impressed. The room was in poor condition. Broken towel rack, rusty stove, gaps on the bottom and side of the main door going to the outside, burn hole in the chair, headboard with a mystery substance on it. Not impressed. When my friend checked in a man was following her in the parking lot so she walked around the long way so he wouldn’t see what room she went to. Definitely would not stay here again.
Business response:
Dear Anna, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Needs to be gutted and rebuilt. Carpet stains, holes in walls, lingering odors…. This place is a wreck
Business response:
Dear Michael, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our team to ensure we are well poised to serve you better during your next stay. We hope to have another opportunity to welcome you for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.