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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. Nothing like advertised. False advertising.
Business response:
Timothy, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Room was not clean
Business response:
Scott, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The room was in dire need of refurbishing and some pest control.
Business response:
Randy, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the unpleasant experience you had with your guest room. We will share these notes with the appropriate individuals for future modernization plans for our hotel. We will also share your comments with our pest control provider and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Managem... read more
Roaches….EVERYWHERE Don’t stay here. My wife and I got a room. First room smelt like weed and had holes in the door and a big gap at the bottom of the door. Got transferred to another room I appeared fine when we got there. Left to attend a concert and upon coming back turning the lights on ROACHES SCATTERED EVERYWHERE. Big ones baby ones but by that time it was to late for a refund. Long story short don’t rush to pick a hotel room because this ain’t it. Negative 5 stars for sure
Business response:
Robert, thank you for the candid review. We are sorry for the inconvenience you experienced and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Sewer waste The rooms smelled of a sewer, cats outside all over the place. It was disgusting! We didn’t stay instead drove 5 hours back home.
Business response:
Latrell, thank you for sharing the specifics of your stay with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
The outside of the building and surrounding area were unkept and dirty looking. As for the room, the linens on the bed did not seem to be clean and weren't fresh. No blanket was available in the room, so that we were cold the whole night because there was only a very thin bedspread and sheet on the bed. No blanket was available in the dresser or closet. We were so uncomfortable in this room, that we couldn't wait to get away the next morning even though we got very little rest. The location of the facility itself was not in ... read more
Business response:
Hazel, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
Horrible night The hotel was very nasty and dirty! Horrible night stay. The towels was dirty and had hair on them! Carpets was very nasty! I will never stay at another extended stay america!
Business response:
Dorothy, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again It was the most horrible experience I’ve ever had in my life. it was disgusting I was killing roaches all night long I couldn’t even sleep because there were roaches crawling on the walls.
Business response:
Danielle, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserv... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.