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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
There were roaches in this hotel. Do not stay here. They need to fix it up and clean it!!!
Business response:
Carla, thank you for your review. We apologize for the difficulties you encountered and regret the inconvenience it caused you. Your feedback has been discussed with our pest control service so that the problem can be addressed. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your helpful feedback
It was awful. Not clean and toilet wouldn’t flush, dead roaches... no door knob on bathroom door... will never book an extended stay hotel again!
Business response:
David, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and regret the inconvenience it caused. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Worst Hotel Experience The worst hotel experience so far. As soon as I opened the door to my room, I could smell the intense smoke smell coming from it. It was dirty, gross and very old fashion. The floors were dirty with dead bugs and at some places also wet. The toilet was also leaking. The bed had stains on it and there was spider web around the lights. I highly recommend you stay at another place!!
Business response:
Karoline, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Gerald, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Wasn’t as advertised was what I expected could have been better
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Do not stay here We were very disappointed with the Extended Stay in Columbia SC. The carpet was dirty and did not look like it had been vacuumed. The bathroom had a VERY strong odor of urine along with a much needed wall repair. The toilet would also run constantly too. My wife insisted that we thoroughly clean this unit before bringing in our luggage since we could be refunded for this reservation. If this was not bad enough, there were roaches in the unit specifically in the kitchen and bathroom area. We were so disappoin... read more
Find another hotel Check in was nice! The ladies in the lobby were very friendly, quick and even waived the early check in fee. My biggest complaint is hotel does not enforce any kind of quite time at all! Because this hotel had a lot of late night activities. People in their cars playing loud music late at night. People were out on the balcony fighting very violently and for a long period of time. No hotel attendant never showed up. So for a family stay.... I would advise you to find another hotel. For I feel this is not sa... read more
Business response:
Joseph, thank you for being our guest. We are sorry for the disturbances you experienced due to other guests during your stay. We would have loved the opportunity to resolve this issue while you were here or would have moved you to another room upon request. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.