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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Disappointrd I have stayed at this brand hotel before. They normally have full-size refrigerator, oven, stove, pots and pans, silverware, glasses, bowls, plates. So quite surprised when there was nothing already in the room. I purposely brought food to cook. Front desk gave me a pot, pan and some plates, cups and silverware. My room was on the 3rd floor, and no elevators. Next there was no hair dryer, so another trip to front desk. My key didnt work, back to the front desk. When I got ready to cook my food, the 2 burner... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Mix up. Big problem. This site says the check-in is available to midnight. Arrived at 11:14 to find office closed. Per hours listed at door. Closed at 11:00. Had to go hunting for a room. Got one for the no reservation price. Also, place was hard to find. No sign at the road. Long driveway. Just a Extended Stay logo. But who know what that is ? Otherwise might have made the time anyway.
Business response:
Thank you for taking the time to leave a review. We apologize for not meeting your expectations and for the issues you had with our check-in timings. We are grateful for your feedback as we are always looking for ways to improve our guest services and experience. We appreciate your patience, and we hope to have another chance to provide you with the perfect stay you deserve. Sincerely, Hotel Management
Room smell The room smell like a cigar lounge
Business response:
Dominique, thank you for evaluating your stay at our hotel. We sincerely apologize for not preparing your room before your arrival. We take such concerns seriously, and we will share your comments with our housekeeping team as we strive to enhance our guest experience. Thank you again for your review, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
The room's door was broken, dirty, and smelly. The Infrastructure is old. However, the gentleman at the reception was nice and acomodating.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Worst hotel experience ever There was no stay. There was not anyone at any reception area, so I was forced to find another hotel to stay in because I COULD NOT CHECK-IN!!! Hotel is 0 out of 10. Refund requested for the booking. I have booked dozens and dozens of bookings without problem over nearly 10 years and this is unacceptable beyond words!!!
Business response:
Stephen, thank you for posting your concerns online. We are sorry to read the inconvenience you had upon arrival and that we were unable to accommodate you this time. We regret any frustrations or inconvenience you experienced. We appreciate you bringing this to our attention, and we will review this matter. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you wi... read more
Absolutely terrible place!!! This place was by far the worst hotel stay I’ve ever had in my life. It’s one step above a crack apartment.
Business response:
Derek, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.