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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE It was terrible !! Was not notified that we had to check in by 11 pm and only found out because the front office was locked ! I was not able to get a room key therefore I wasn’t able to enjoy the one night stay that I PAID FOR. Will never do business with this hotel again.
Business response:
Danielle, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this situation with our team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Michael, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kirklyn, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Just when i arrived I noticed i made a mistake booking my room there. When i went inside the room it smells so much like cigarettes and mold I can’t even describe that. Sheets had stain on them, cockroaches are all around the room. I just don’t understand how they pass any inspection on these kind of conditions. Terrible feeling and disappointed NEVER AGAIN.
Business response:
Kurt, thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Business response:
Whitney, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don’t waste your money First two sets of room keys did not work. So they gave me a different room all this at 10 pm after traveling 9 hrs. Fan in kitchen did not work nor did the ac or half the lights! Needless to say I will never ever stay at a Extended Stay again! This was terrible even for a cheap room!
Business response:
Natalie, we are extremely sorry for the difficulties you encountered in the rooms and we can certainly understand the disappointment this inflicts after long-haul travel. We have intimated the appropriate team to fix the issues and we will ensure a clean, comfortable and well-functional accommodations every time. Please consider giving us one more chance to restore your faith. Sincerely, Hotel Management
They DO NOT have human compassion! My family were staying here. We were looking for a place to live. We were staying here for 8 months before this pandemic. Paying this place $1200 almost a month because they refused to work with us. Wasn’t till December where they finally put us on a monthly rate at $46 a night. There is no communication between any of the workers. We unfortunately were laid off just like everyone in America and had to be forced onto the streets. Like we had a choice. I am super disappointed in this company... read more
Business response:
Alyna, thank you for being our guest. We are sorry for the disappointing stay you had and for the cleanliness and maintenance issues you had in your room. Your comments will be shared with the appropriate teams to improve our accommodations moving forward. Even more distressing is the fact that you did not experience the best from one of our associates. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. Meanwhile, regarding any unresolved financial queries, fee... read more
Trash was discovered all under the bed. There was a puddle of water coming out from underneath the fridge. The door latch was broken as if somebody kicked it in. Room was dirty and I got bitten by bed bugs.
Business response:
Anthony, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.