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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Welfare motel. Dirty carpets. broken bathroom door. No restaurants around. Felt unsafe. Stay elsewhere
Business response:
Tom, thank you for being our guest. We apologize for the maintenance and cleanliness issue you experienced in your room. We regret the inconvenience it caused. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
chipped furniture, peeling flooring, dirty cabinets, old and dirty appliances. cheap pillows. no elevator, no ice machine. for 100$ a night should be better
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
This hotel was horrible, I couldn't stay there. After attending a spirting event I went to the room.The room carpet had a hole in it, and worst if all there were centerpedes crawling all over the room. The furnishings were old and damaged. The bed didn't have mattress covers for bed bugs, just a matress topper and then the sheets. It appears that this is a place for weekly travelers or people without a permanent residents. I'll never book an extended stay again. I left the room about 12:30am to find another place to stay.
Business response:
Dorothy, thank you for taking the time to write a review of our hotel. We regret not meeting your expectations and apologize for the unpleasant experience you had with your guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Nothing
Business response:
Benjamin, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The place seemed wrong from the start. No way I was staying here. Drug deals going down in broad daylight. Nothing like the picture on line. No signs to identify the hotel, had to circle the facility twice to even find the office. Didn:t feel safe there in the middle of the day, I,m not staying a single night. Checked out 1 hour after arriving and drove 12 hours back home. This place should not be advertised on Hotels.com They should send a representative to this place. Full refund should be given
Business response:
Robert, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The women who checked me in was pleasant. When we got to our room, there were cockroaches. There was no way we could sleep in the room. We left and went to a different hotel. Very upset. Cancelled the rest of my reservation there. Not sure if I was charged. I really hope not, considering.
Business response:
Kelley, thank you for your review. Although you liked our courteous front desk staff, we are sorry for the issue you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst place ever. This was the dirtiest, worst place I have ever seen. The photos on their site are NOT all from this hotel. They must be stock photos. The room was filthy, smelled of cigarettes, pot and mold. Furniture was old, damaged and unusable. Carpet was pulling up, falling off the walls where it folded up, thread bare and filthy dirty. The “kitchenette” was also falling apart and filthy. Bathroom falling apart. The entire building should be plowed down. I will NEVER consider staying at this hotel chain again. Would h... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.