This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing it was totally horrible. Dirty rooms, dirty shower, broken dresser, the room smelled
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your rooms which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
This place got bed bugs and should be shut down the toilet didnt work the room didnt have a room phone i called the front desk from my cell phone and the guy said it was nothing he could do and he tried to give me a 800 nimber to call ive never seen nothing like this ever!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Hell Noooo There were so much noise outside and the room had roaches in it.
Business response:
Thank you for your review. A restful stay is any guest initial expectation; hence we are sorry for the noise issue you had. We wish we had the opportunity to address the problem while you were here. We are also sorry for the cleanliness issue you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future problems. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I had pre-paid for seven days at extended-stay. When I tried to check in the woman said that I wasn’t even supposed to be there. Later she stated that there was a mixup and somehow a duplicate reservation was made. She tried to tell me that I had already checked in when I know I did not. What really happened was the woman at the front desk checked in the wrong person and then I could not get my check in.I couldn’t be checked in properly and I couldn’t use the Internet The entire time that I was there. I even went to the mana... read more
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered st check-in and regret the inconvenience it caused. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Horrible Don’t stay I asked for a dish set 3 times and no one ever got me one, there was roaches in the room, the ac/ heat system did not work very good. The lady that checked me in was very rude and quick and in rush with me checking in. I will not be staying at this location ever again.
Business response:
Shaina, thank you for evaluating your recent stay with us. We apologize for the issues you encountered with the HVAC and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our maintenance team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest serv... read more
Bedbugs! Property needs attention! Bedbugs in the room that I stayed in! I’m glad I didn’t get too comfortable. Refunded for one night but let’s be honest, it should be more! BEDBUGS ARE NO JOKE AND I HAD PROOF OF THEM!
Business response:
Quincy, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.