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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything. This property is more of a motel than a hotel. They gave us a room with someone in it already and had to rebook us. There were crackheads in the hallways, bathroom didn’t work, the stove and refrigerator were old and only one lamp worked. Ceiling over bathtub leaked and there were roach traps in the room. The grab and go “breakfast” was cheap coffee and granola bars.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Beware of this location Never again! Hard to find. Things in room not working. Uncomfortable bed. People argueing and yelling late in the night in hallways. No stopper in tub for a bath. Continwntal breakfast was a joke!!!
Business response:
Sharon, thank you for your review. We apologize for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. We are also sorry your sleep was disturbed by the other guests and the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We are sorry our grab-and-go breakfast was not to your liking. We value your concerns and hope to have another chance to redeem ourselves. Sinc... read more
Only half a toilet paper roll, nails on the floor and dust. People where in and out all night long shouting and playing loud music, it felt like a bad dream. I felt insecure and had the worst night ever hearing people arguing outside the window. The lady at the reception was nice, but that was all
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Also, we apologize for the noise issue you encountered. We wish we had the opportunity to address the issue whil... read more
The rooms smelled like smoke. The fridge had brown stains all over it. The floor was stained! I ended up just leaving and sleeping in my car. It was that bad.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The no smoking room, smelled at cigarettes smoke. The breakfast is no like the add
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We are also sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We appreciate your business and hope to have the opportunity to prov... read more
We stayed for Military Graduation. The room smelled terrible like smoke. The refrigerator was loud, rusty and ran all night. The bedding smelled of smoke and the bathroom was dirty. The next time we are in Columbia, SC to visit out military son, we will be staying elsewhere.
Business response:
Tara, thank for choosing to stay with us while you were here for Military Graduation. Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.