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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is in a dark location without much lighting. Also i was on the 1st floor and my door had no bottom seal so it was always cold at night with leaves blowing into my room from underneath the door
Business response:
Thank you for being our guest. We are sorry not meeting some of your expectations, and for the difficulties you had in your room. Your comments will be shared with the appropriate teams to improve our accommodations moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
This place is disgusting and uncomfortable as heck. The beds are as hard as a rock. Found a couple living bugs after I woke up. I hate to think that they may have crawled on me when I was sleeping. This place needs a major upgrade soon!
Business response:
Seth, thank you for your review. We apologize for the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the difficulties you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and c... read more
Nasty, bug infested The room was absolutely disgusting. Dried toothpaste in the sink and shower and hair all in it. Ohh let me not forget the roaches!
Business response:
Elizabeth, we sincerely apologize for the cleanliness issues you encountered in your room. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our rooms. We have also contacted our pest control provider to address the ants problem as quickly as possible. We are committed to providing you the most comfortable accommodations and hope we have another opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management
Called and spoke with front desk staff to check-in early and arrived and lady told me she never spoke to me and didn't have a reservation at all. Later, she told me she had the reservation and put me in a room without a working TV. I asked why she wouldn't tell me that the tv didn't work and she said that was the room left. They sprayed for bugs during my stay in the room also.
Business response:
We are sorry for the problems you encountered at the time of check-in. We are reviewing this incident with our front desk team to ensure a much better experience going forward. We also apologize that the TV in your room was not working. Our technical team is looking into this issue and resolving it immediately. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The room was disgusting. It was nasty and smelled horrible. Th beds looked like someone just got out of them.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a satisfactory stay. Sincerely, Hotel Management
Get what you pay for? Dirty, room had an awful funk. Crusty dirty all over the carpets, hair in the shower, stains on the toilet seat. I didn’t even stay the night, I looked at the room and checked out. It was bad, busted walls as I entered. The door was open to my room when I got there. Cops rolled up and were asking questions, employees were through gun big trash off the balcony and making loud, disturbing noises. I went over to the Staybridge after leaving here. Don’t go cheap.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We also regret the unfortunate incident you mentioned and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome th... read more
When arrived after a long day of travel from the west coast the person in charge could not check us in and told to come back after 1;30AM-2:00AM to see if could check us in after reports were ran for the day we were to arrive. We returned a little after 2AM there was someone a head of us, when it was our turn to check in (we had booked 2 rooms) there was only 1 room available. The person in charge called the manager and told her what had happened. The manager was also the manager a other Extended Stay a couple of block from ... read more
Business response:
Mary, thank you for sharing the details of your experience. We are sorry for the inconvenience you had due to reservation issues. Though we are happy our front desk team managed a different option, but we can understand your disappointment very well. We are reviewing this situation and will inspect what went wrong with room allocation. Once again, we apologize for the difficulties you had to endure. Please consider coming here again so we can make it up to you. Sincerely, Hotel Management
Major contribution needed on cleanliness and housekeeping been to many hotels in my life and by far one of the dirtiest
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future vis... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.