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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was horrible service here, we were on 3rd floor & had to go get our own linens & then had to put them in laundry ourselves. We didn’t even have anyone offer anything at all the entire week we stayed & it def was not the cleanest place I have ever stayed.
Business response:
Amy, thank you for sharing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We are also sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope you will consider a future stay as we wo... read more
Never stay here Stayed one night to watch a football game, seriously scary. I could see under my door, hear everything the crack heads next door we’re doing at 4,5 and 6 am still. Had no clue where to check in, it’s not marked. Listened to cop sirens and the train between yelling from the partiers next door. The room although looked clean from afar.. sticky and smuggy on every surface. It’s location was not desirable either. Unless you’re a man staying for work or a bunch a guys getting hammered. I would not stay here
Business response:
Liane, we are pleased to know you chose us while you were here to watch the football game, but we are sorry we failed to provide you with a pleasant stay you deserved. Moreover, we are sorry for the sticky floors you encountered and regret the inconvenience caused due to the noise from the neighboring guests’. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please consider a future stay as we would welcome the opportunity to regain your trus... read more
Bugs galore and very unclean Room was infested with bugs. They were in the shower, open a cabinet and they were running around in there, on the walls, celeings, floor, and bed. Room had trash on the floor and dead bugs. Recliner had not been cleaned and had white spots all over. Ended up leaving and going elsewhere. After 11 the office shuts down and could not complain.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorr... read more
It was terrible. I stayed 4 days and never cleaned the room the was dirty roaches. Broken things in the room
Business response:
Thank you for being our guest. We are sorry you were unaware of our housekeeping policy and regret your stay was not a pleasant one. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We also apologize for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such i... read more
Room was very out of date, fridge had a lot of rust and did not look clean enough to hold food. Bathroom was very small. Entry door had a 1 inch opening o. The bottom that I had to stuff a towel against to keep the insects out. Hotel seems to have a major insect issue. Spiders were everywhere.
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. We look forward to welcoming you back in the near future.... read more
No pool. Room was small and not cleaned. No dishes in room. TV was small. No smoking room but smelled smoke and lighter was found under the bed. Sheets made me break out and itch. Breakfast bar was limited. Waffle house across the road was the best part cause the employees were funny. Enjoyed the food and company.
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicate... read more
There were a problem when i arrived. They could not find her reservation. The desk clerk gave me a room that was occupied. On another occasion they gave my room to another guest while i was in still occupying. I was offered a discount and it did not happen. Let's not forget the flying roach. I will not stay here again.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We also apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have... read more
Please dont stay in rhis hotel .horrible , no breakfast, people used drugs on the wallways , room disgusting. Don' t stay in rhis hotel😠😡
Business response:
Dear Leticia, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Not clean The room did not appear clean and had large stains on the carpet. I did not want to sleep on the bed for fear it wasn't clean also. I slept in my clothes on top of the bed.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.