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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a filthy place to rest your head. I would not go back.
Business response:
Thank you for posting a review of your recent stay. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
cockroach infested cheap stay - if you must...
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
The bathroom tub was dirty the floor was sticky i found dead bugs on the floor we got a very small continental breakfast.grits oatmeal granola bars muffins coffee no juice no water it wasnt worth 64.00..i wont be back
Business response:
Thank you for being our guest. We apologize for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for your disappointment with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Th... read more
Worst hotel I've ever stayed at. Came in late (10pm'ish) to check in, and there was no way or staff to check in. They never answered the phone. Eventually someone turned on the lights to the lobby and checked us in. Very odd. We got to the room, it reeked of smoke, phone didn't work, mold in bathroom, very dirty. The only reason we stayed that one night was because we have our daughter's army graduation the next morning. In the morning we checked out at 6am and the staff apologized as they said they have gotten a lot of comp... read more
Staff Member wasn't concerned with helping me in my situation. I'm a disabled Veteran and I'm not saying that I needed special treatment, however I requested a room on the first floor, however ended up on the third floor. Once I got to the room I complained about the cleanliness and the fact that the television was broken. I was basically told that nothing can be done to assist me because the staff member was getting off work soon.
Stay somewhere else When I arrived, there were no exterior lights on anywhere on or around the building, making it impossible to find my room without getting out of my vehicle to see the door numbers. The room smelled awful, like the room had flooded and never cleaned. The bedding was cheap. The remote for the TV had scum between the buttons from weeks of dirty hands using it. I will never stay at ESA again. If there had been someone in the office when I went to check out, I would have demanded my money back.
Business response:
Michael, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We understand your frustration and hope this will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.