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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aging property with issues, leaking faucet, toilet had to constantly needed to run to keep full tank, sad lumpy pillows, tired bed linens..I expect to find this is a cheap motel but has hoping for more at 95 a night The biggest concern though was not the facilities but the customers who were next door, first time in a very long time I was thinking seriously about security and making plans for a possible break in. We survived though despite the predawn yelling and slamming next door. Use this if you have to but buyer beware.
Business response:
Paul, thank you for your review and for choosing our hotel for your recent stay. We were so sorry to read your comments regarding security issues, which we take very seriously. We reviewed your concerns with our security team, and we have taken appropriate action to resolve these issues so that they are not repeated. We would appreciate you giving us another opportunity to provide you with a better experience at our hotel. Sincerely, Hotel Management
This was a horrible experience. I had to sleep on the chair due to the uncleanliness of the room. The cigarette smoke and buds, though it suppose to be smoke free. The rooms were dirty. I was given three and all three the same way. Microwave filthy, the ax filthy, the carpet filthy, refrigerator filthy. The chars at the table disgusting. The counter tops horrible. Roaches on beds and spider webs. The list goes on and on
Business response:
Crystal, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the fu... read more
There were bugs roaches in the room. The room smelled of cigarette smoke and it was noisy.
Business response:
Harold, thank you for staying at our hotel. We are sorry for the disappointing visit you had and regret the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent s... read more
Roaches Smell like cigarettes and small roaches
Could not stay the night there were roaches crawling on the bed
Business response:
Vatia, thank you for the feedback regarding your visit. We are sorry for the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
There was an overwhelming odor of weed and pesticide (like roach spray) that perfused the night air. They had the nerve to ask that I sign a form that imposes a $270 fine if I break the "no smoking" rule then I get to my room and it wreaks of cigarette smoke, not to mention a partially smoked cigarette is resting on the window ledge just outside the room. Other than that and all the Riffraff that occupied the rooms it was OK at best.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered in some parts of the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Need new owneship It was terrbly the thay first gave me was not made up then they put me a handy cap room the tolet was leaking and trouble getting clean towel when i need it very sorry motel aloud loud music all night sorry gay sevice
Business response:
Visa, thank you for your recent stay at our hotel. We apologize for the difficulties you faced in your initial room and your second room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are grateful for your patience, and we hope you will reconsider and stay with us again. Sincerely, Hotel Management
room was not clean and leaking toilet
Business response:
Thank you for your review of your recent visit. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.