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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good
Business response:
Gwendolyn, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
There were apider webs at some corners of the wall. There was a strong mold on the w alls and smell that I couldnt breath well.
Business response:
Faye, thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The worst hotel I ever stayed, The place is a dumpster, They have no breakfast in the morning and when I did the reservation it said “free breakfast “!!!!!
Business response:
Thank you for posting a review of your stay. We apologize we were unable to provide you with a stellar stay and that you couldn't take advantage of our grab-and-go breakfast. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No working phone or alarm clock. Stained carpet and roaches. Only bright spot was the manager who did her best. While you can’t expect much for the price, a working phone and alarm should be a given. Or at least a phone somewhere you can use if you don’t have a working cell.
Business response:
Thank you for your review. We're sorry for the inconvenience you had due to the phone in your room. We have shared your feedback with our maintenance team to fix the problem you mentioned. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It had roaches, people smoking weed on the stair case, the a.c. was shot, and the water was slow to drain in the tub and sinks.
A man entered the front office when I checked in and then proceeded to follow me to my room. There was broken car glass all over the parking lot. Extreme cigarette smoke smell in the room. Lamps didn't work. Extremely dirty in Kitchen and bathroom. I felt so unsafe I left 5 mins after I arrived.
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're taking immediate actions to fix the problems you mentioned. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We would like to regain your trust and hope you will give us that op... read more
Filthy... bugs EVERYWHERE. Dirty underwear on the floor when we first go up to our room. Neighbors EXTREMELY loud from the time the bars closed around 3a until around 5a, yelling and pounding on the walls. Obvious prostitution.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure they are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.