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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything. It was very unprofessional, when we got there the room they gave us was filthy and the beds were not made, it looks as if some one was still staying in the room. Then they couldn’t clean it, and couldn’t give us another room with double beds so then we had to downgrade. The room they gave us next smelled like smoke and funk. It was bugs everywhere. It was the worst hotel experience I have ever had. And the outside of the building was gross and smelled terrible there were cats everywhere because the te... read more
Business response:
Thank you for your review. We apologize for the insects in your suite and are sorry for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. ... read more
Room nasty smell like cigarette smoke .grounds unkempt
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There were roaches everywhere. There were no cups or dishes to use in the room. The carpets were filthy
Business response:
Thank you for reviewing your stay. We are sorry for you were unaware of our kitchenware policy and regret the disappointing stay you had with us. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will con... read more
Got charged for a room i never got to step foot in
No Bed This is the WORST hotel I have ever stayed in I wouldn’t recommend this hotel to anyone
Business response:
Tiffany, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Didn’t look like room was even cleaned between visitors. There was open take out food in drawers in kitchen. Hair on pillows and bed and some towels did not appear clean. Could say much more but would not recommend.
Business response:
James, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Insatisfied Roaches found in the room. Room was dirty upon check in and our card was overcharged. We are still waiting on a refund.
Business response:
Dear Dara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not Safe Harsham was great but the first night me staying there my rental car gotten broken into. Policeman said that that area was not safe at all and to stay on harbison or in Lexington
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.