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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pull-out bed had used sheets, the floors and cabinets were filthy, smelled like urine. Literally did not shower b/c of how dirty the place was and b/c 1 towel was provided (for 5 people). One of the worst hotels I've ever been in.
Business response:
Dear Shannon, Thank you for bringing these concerns to our attention. We sincerely apologize for the substandard conditions you encountered during your stay. Rest assured, we take your feedback seriously and are actively addressing the cleanliness issues to ensure a more comfortable experience for our guests in the future. Your comments will aid us in making necessary improvements. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Nice staff- everything else was terrible! Had a room right next door to a woman with MULTIPLE DOGS! The scent of dog poop and bleach filled my room and the dogs were yelping and screaming for Hours on end! I ended up crying in the lobby because I was so scared and frustrated with what was happening. I ended up going to Walmart and buy dog food and treats for the hotel worker to give to the person next door to try to get the dogs to stop yelping- TERRIBLE EXPERIENCE and I am trying to get in contact with hotel for a refund! I... read more
Business response:
Dear Lindsey, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Bathtub was horrible! Not sure if it’s been cleaned in a long time. Smell of hotel and room was of dirty feet. Sheets in bed were paper thin. Heat unit rattled all night long. Floor was sticky. Never again!
Business response:
Dear Lynnette, We deeply regret the dissatisfaction you experienced during your stay. Your feedback concerning the cleanliness, bedding quality, and room odor is concerning, and we apologize for falling short of expectations. Rest assured, we take your comments seriously and will address them promptly with our housekeeping and maintenance teams to ensure such issues are resolved. Your comfort is paramount to us, and we hope you will reconsider and give us another opportunity to provide a much-improved experience in the futur... read more
dont book it Though the area was conducive to shops and restaurants, for another $20.00, you could have stayed at a Hilton which I would assume would be spectacularly better! We were not supposed to be booked into a room woth no TV but attended still did... No manager has called us back though I stopped in twice. Really, a super icky place to stay.
Business response:
Dear Lori, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding experience you should always expect from us; your comments will help us ensure a better understanding for every guest. We hope to welcome you again soon.Sincerely,Hotel Management
Terrible stay Staff refused to honor quiet hours and would not address customers slamming doors and playing loud music in the middle of the night. kitchen cabinets had no knobs on them to open them. Door to outside was broken and anyone could get in without a key. Patrons were smoking weed in the rooms and it smelled awful staff would not address these issues even tho they were non smoking rooms.
Business response:
Dear Lori, Thank you for your recent stay at our hotel. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
The room had a very dirty feel and smell. The tub drain had a huge hairball and Q tip in it. No soap no extra blanks loud fridge. Bad seal to outer hallway making hallway noise loud. I do not Isidro reviews, but this was pretty bad including the stains on ceiling in bathroom and rusty hinges.
Business response:
Dear Scott, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and ... read more
Just needed a place to sleep and shower. Don't know if towels where Stained or dirty, asked for new ones and had to go down to the desk and ask again. Also found someone dirty sock under the edge of the bed.
Business response:
Dear Sonya, Thank you for taking the time to review your experience with us. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.