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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth a penny What they call a breakfst is a granola bar... Micro wave is not working..
Business response:
Dear Pierre, We're deeply sorry to read that your recent stay did not meet your expectations. Your comfort is our priority, and we apologize for any inconvenience you experienced with the microwave. We take your feedback seriously, and we will share this with our maintenance team to prevent future occurrences. Further, we appreciate your remarks regarding our complimentary grab-and-go breakfast. We're constantly striving to improve our services, and your comments assist us in recognizing the aspects where we need to focus. T... read more
Left with bug bites.
Business response:
Dear Lindsey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Do not recommend!!! Definitely not worth the cost. The room smelled bad, it wasn’t very clean, the beds were super uncomfortable and made a ton of noise and the thermostat didn’t work. You could also hear people talking loudly and on the first floor and hear the steps of people walking above you. Overall it was a very uncomfortable and an unpleasant stay.
Business response:
Dear Guest, Thank you for staying with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Bedding was dirty. Stains on the coach and sticky floors. Still yet into sort out with management.
Business response:
Dear Christopher, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide clean and comfortable suites for our guests. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The room smelled. The toilet didn’t flush. There were no ice machines. Garbage was overflowing outside. There was a smell of weed throughout the hotel. The parking lot at night was like a hangout for trouble. I would never stay at this place or any of its affiliates.
Business response:
Dear Jessica, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room that is also free of smoke. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us and leaving your valuable comments.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.