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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled awful like wet dog in our room. Advertises a pool on google but it was cemented over. Breakfast is granola bars and oatmeal. Water pressure was awful in the shower.
Business response:
Dear Drew, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, there are times we need to place a guest in another suite. ... read more
I don’t like writing bad reviews, but this is one hotel that I have to say was very disappointing. I chose this hotel based on the fact that the picture showed a swimming pool and breakfast was provided. How would you feel taking a group of students who are looking forward to swimming and finding out they don’t even have a pool - but the ad showed a pool. Then there’s breakfast which consisted of dry packaged muffins, coffee and oatmeal packets. No juice, fruit or milk. What are kids supposed to drink? Not even water! The wa... read more
Business response:
Dear TaFrinda, Thank you for taking the time to review your recent stay at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We will share your valuable feedback with the appropriate leaders to see how we can improve. Thank you for also sharing the positive aspects of your visit, and we hope to have another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management
The room was not clean. Hair in the bathroom sink and counter. Hair in the bathtub. Food crumbs on the counter. Sticky ring from drink on night stand. Mirror not cleaned. And trash under bathroom sink not emptied. Very disappointed!
Business response:
Dear Susan, Thank you for staying with us. Please accept our apologies for the inconvenience caused to you while here. Your valuable remarks were already shared with our housekeeping team for quick review and action. We are grateful for your patience and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Bugs in. room. Air condititioner cleaning crew showed without notice to spray wash and vacumm filters at 9:15 am on Sunday!
Business response:
Dear Kathleen, We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
I would not recommend this property. When we arrived, the staff was courteous and friendly. We arrived at our room and the smell was so overwhelming we immediately opened a window. The carpet had noticeable dirt and crumbs all over it to the point where I would not take off my shoes. We opened several cabinets and drawers and they were filled with trash and take out food containers. It was completely below our expectations. If we had not gotten into the room so late we would have left.
Business response:
Dear Ellyn, Thank you for choosing our hotel and posting your review. While we are pleased that you loved the warm welcome you received upon arrival, we are sorry for the condition of your guest room and any oversight on our part. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Since... read more
The Bed was the worst Inhave ever experienced in any hotel.
Business response:
RobertI am sorry to hear about your unpleasant experience with us. I am sorry that the bed was not to your liking. I hope that the next time you are in town that you will give us another try.Mike BlakeGeneral Manager
The hotel smelled absolutely horrid that should have been our first red flag to just leave. Then we got to the room and not only was it not clean you were welcomed with the smell of absolute death! It was horrible. We opened all the windows and it was still horrid. Went to ask for a different room and was told they were full. All I have to say is I do not recommend!
Business response:
AlexaI wanted to apologize for the inconvenience that you had during your stay with us. We take all guest complaints seriously and I will be addressing this with the staff. I hope that you give us another chance in the future to stay with us.Mike BlakeGeneral Manger
Air conditioner blower apeed would not adjust down, food left in fridge, dirty dishes in washer, tv quit working for half a day
Business response:
Dear Harry, Thank you for your feedback about your recent stay with us. We apologize for any inconvenience you experienced and will work to address them with our team. Your feedback helps us improve our services, and we hope you will consider staying with us again for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.