Extended Stay America - Columbus - Polaris

Doug 

on Expedia

2 years ago

bummed first of all unfriendly service desk seems she had an attitude on days shift (BAD DAY) for her or what? dont take it out on your customers! - the drain in tub slow had to stand in ankle deep water - long hairs in tub had to rinse it out before using it - kitchen drain slow to - no wi-fi :( it was down had some business to take care of on my computer which i had to use phone for somethings to get done but the rest had to wait till i got home to finish - everything had swirls of dirt where they tried to clean things (tv... read more

Amanda 

on Expedia

2 years ago

What a rude place. This place was probably hosting the worst customer service I have ever seen. The front desk person was extremely rude, short and unhelpful. We arrived late (12:10 AM) only to be rudely greeted like I was interrupting his TV time or something. No directions given whatsoever. We park and find our room only to realize that there are zero sheets in the room for the fold out sofa ( we have 4 kids with us -2 small in our bed and 2 seven year olds on the sofa ) so I call the front desk to ask. He said that the sh... read more

Ken 

on Expedia

2 years ago

Room was clean but there was no breakfast as shown on the website. Only coffee and oatmeal bars. 

Robin 

on Expedia

2 years ago

This property was terrible! The first room the toilet was broken so we got moved, the second room has no towels or soap shampoo/conditioner and when we went use the pullout sofa there was garbage stuffed in it. The front desk women was very nice and said she would document for the manager, the next day the manager. Asked for some sort of refund and the manager states it against the policy. I would never stay at one of these hotels again! 

Jessica 

on Expedia

2 years ago

The front desk staff were the only positives of this stay. The hotel is a bit rundown.first room we had reeked of cigarette smoke. We were moved without trouble and room 2 did not smell. The breakfast … coffee and natures valley bars. Would but recommend this hotel to anyone. 

Gayle 

on Expedia

2 years ago

Poor choice It was ok. Not what I expected. No coffee in room. The front desk clerk was cordial but not friendly. I felt like I needed to apologize for being there. Breakfast was minimal at best. Just got coffee and left. Not appealing at all. Will not stay at this hotel chain again 

Ernie 

on Expedia

2 years ago

The bed was crowed into a cornor. The bathroom was very small. The breakfast snacks were stale. 

Greg 

on Expedia

2 years ago

Room smelled of smoke, beds terrible. room loked 30 years with no updates. Not worth 400/night