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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom toilet stop up, sink is not secured to the wall, found hair on toilet seat. No drinking cups. Room lighting is poor. Not very bright
Business response:
Dear Don, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hote... read more
there was no heat in first room but Bonnie tried. The first room no heat. Bonnie tried at the front desk. Room 350 was well worn and not clean. She moved us to 315. The room was better there. The place needs help.
Business response:
Dear William, Thank you for taking the time to share your experience with us. We never intend to disappoint our guests, so we're sorry for the inconvenience you encountered with your initial room. Though we're glad that Bonnie at the front desk was able to accommodate you in a more suitable suite, we will share this instance with our team to avoid such a situation for our future guests. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Not worth a penny What they call a breakfst is a granola bar... Micro wave is not working..
Business response:
Dear Pierre, We're deeply sorry to read that your recent stay did not meet your expectations. Your comfort is our priority, and we apologize for any inconvenience you experienced with the microwave. We take your feedback seriously, and we will share this with our maintenance team to prevent future occurrences. Further, we appreciate your remarks regarding our complimentary grab-and-go breakfast. We're constantly striving to improve our services, and your comments assist us in recognizing the aspects where we need to focus. T... read more
Left with bug bites.
Business response:
Dear Lindsey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Do not recommend!!! Definitely not worth the cost. The room smelled bad, it wasn’t very clean, the beds were super uncomfortable and made a ton of noise and the thermostat didn’t work. You could also hear people talking loudly and on the first floor and hear the steps of people walking above you. Overall it was a very uncomfortable and an unpleasant stay.
Business response:
Dear Guest, Thank you for staying with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Bedding was dirty. Stains on the coach and sticky floors. Still yet into sort out with management.
Business response:
Dear Christopher, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide clean and comfortable suites for our guests. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.