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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately there were cockroaches in our room! Will never recommend or stay in this facility.
Business response:
Dear Glenn, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider service our hotel regularly and will address this with them to guarantee future issues. Thank you again; please give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
Dirty Horrible
Business response:
Dear Mariah, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Not recommended No grab bars in bathroom. Breakfast with minimal packaged items and closed the first day. No items for kitchen use. Had to call for plates, utensils etc. Thin walls so bad noise control. Lovely person on arrival. Doreen.
Business response:
Dear Catherine, We appreciate you taking the time to evaluate your recent visit to our hotel. Thank you for mentioning the outstanding hospitality provided to you by our associate Doreen. However, we apologize for the various issues which kept you from enjoying a flawless experience. We will review your concerns with our team to see how we can enhance our guest's satisfaction moving forward. Thank you again for choosing us; we hope you will return for a much-improved stay.Sincerely,Hotel Management
the desk lady at check was very nice, no pillows for fold out bed only one sheet. breakfast no coffee on any of the three days muffins tasted weeks old kids would not even eat them.
Business response:
Dear michael, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our front desk associate's hospitable service, we are sorry for your disappointment with the comfort of your bedding and our complimentary grab-and-go breakfast. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you ... read more
Nope The bathroom light didn't work and the toilet was clogged. We were given a new room and a free night but was unable to use it for the night we already stayed. So the free night will probably go to waste because we will not book at an extended stay again
Business response:
Dear Guest, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the maintenance issues in your room while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management
Horrible Smelled like smoke- so much so!!!! No one at desk to check in except crying baby behind counter Air/heat unit sounded like a train in the room Ask a question. Employee answer NOPE Very hard bed and ver flat pillows
Business response:
Dear Dave, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will giv... read more
Wi-Fi did not work. I was told it would be fixed but it never was. Waited 10 minutes for someone to come to the desk to check me out
Business response:
Dear Don, Thank you for reviewing your recent stay with us. We are sorry for the issue with our complimentary WiFi and apologize for being unable to fix this immediately. We also apologize that our front office team fell short of providing you the excellent service we strive for daily. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We are confident you will enjoy a better stay. Sincerely,Hotel Management
bummed first of all unfriendly service desk seems she had an attitude on days shift (BAD DAY) for her or what? dont take it out on your customers! - the drain in tub slow had to stand in ankle deep water - long hairs in tub had to rinse it out before using it - kitchen drain slow to - no wi-fi :( it was down had some business to take care of on my computer which i had to use phone for somethings to get done but the rest had to wait till i got home to finish - everything had swirls of dirt where they tried to clean things (tv... read more
Business response:
Dear Doug, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand. However, we are sorry for not living up to your expectation. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Also, regarding the issue with the internet, we will have our se... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.