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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled. The toilet didn’t flush. There were no ice machines. Garbage was overflowing outside. There was a smell of weed throughout the hotel. The parking lot at night was like a hangout for trouble. I would never stay at this place or any of its affiliates.
Business response:
Dear Jessica, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room that is also free of smoke. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us and leaving your valuable comments.Sincerely,Hotel Management
Smelled awful like wet dog in our room. Advertises a pool on google but it was cemented over. Breakfast is granola bars and oatmeal. Water pressure was awful in the shower.
Business response:
Dear Drew, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, there are times we need to place a guest in another suite. ... read more
I don’t like writing bad reviews, but this is one hotel that I have to say was very disappointing. I chose this hotel based on the fact that the picture showed a swimming pool and breakfast was provided. How would you feel taking a group of students who are looking forward to swimming and finding out they don’t even have a pool - but the ad showed a pool. Then there’s breakfast which consisted of dry packaged muffins, coffee and oatmeal packets. No juice, fruit or milk. What are kids supposed to drink? Not even water! The wa... read more
Business response:
Dear TaFrinda, Thank you for taking the time to review your recent stay at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We will share your valuable feedback with the appropriate leaders to see how we can improve. Thank you for also sharing the positive aspects of your visit, and we hope to have another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management
The room was not clean. Hair in the bathroom sink and counter. Hair in the bathtub. Food crumbs on the counter. Sticky ring from drink on night stand. Mirror not cleaned. And trash under bathroom sink not emptied. Very disappointed!
Business response:
Dear Susan, Thank you for staying with us. Please accept our apologies for the inconvenience caused to you while here. Your valuable remarks were already shared with our housekeeping team for quick review and action. We are grateful for your patience and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Bugs in. room. Air condititioner cleaning crew showed without notice to spray wash and vacumm filters at 9:15 am on Sunday!
Business response:
Dear Kathleen, We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
I would not recommend this property. When we arrived, the staff was courteous and friendly. We arrived at our room and the smell was so overwhelming we immediately opened a window. The carpet had noticeable dirt and crumbs all over it to the point where I would not take off my shoes. We opened several cabinets and drawers and they were filled with trash and take out food containers. It was completely below our expectations. If we had not gotten into the room so late we would have left.
Business response:
Dear Ellyn, Thank you for choosing our hotel and posting your review. While we are pleased that you loved the warm welcome you received upon arrival, we are sorry for the condition of your guest room and any oversight on our part. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Since... read more
The Bed was the worst Inhave ever experienced in any hotel.
Business response:
RobertI am sorry to hear about your unpleasant experience with us. I am sorry that the bed was not to your liking. I hope that the next time you are in town that you will give us another try.Mike BlakeGeneral Manager
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.