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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Angela, thank you for choosing our hotel for your stay. We are disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Never again! The shower felt slimey and was full of soap scum, water pressure is terrible, floors barely looked swept up or mopped, the cabinets and counters in the kitchen had gunk on them, the whole room smelled of body odor and cigarette smoke when we arrived.
Business response:
Victoria, thank you for sharing the specifics of your visit. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we are truly sorry for the cleanliness issues you encountered. We will follow up with our housekeeping team to ensure we are more diligent in our efforts going forward. Meanwhile, your concern regarding the water pressure has been noted and shared accordingly. We are grateful for your patience and feedback, and we hope you will consider giving us another chance to ... read more
We were told because of Covid there were no dishes in the rooms. The room was only “spot cleaned”. The soap at the sink was open. The hand towels were dingy and there were not enough of them. Clothing from the last people that stayed there was under the bed.
Business response:
Maude, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We had a blood stain on one of our pillow cases. Our down blanket was dirty. Our bathroom sink was completely clogged. They had no maintenance onsite so I had to unclog it myself and remove hair and gunk from the drain. No coffee maker in the room. Only one cup and one small trash can for a king suite. The pillows were meant for a twin bed and completely broken down. The room smelled of stale paint and wood chips. The only positive to this place was the staff. Its not their fault the room was horrible and they were very plea... read more
Business response:
Brain, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
If the room had been under 100-maybe I wouldn’t leave a review but the whole floor smelled like old food-there we’re trash bags in the hallway and when we got to our room it smelled like smoke so bad we almost left but it was too late at night. The sheets were so stiff and scratchy and the carpet was old and filthy. My tennis shoes were sticking to the floor by the elevator.
Business response:
Lisa, thank you for your honest evaluation. We are sorry for the disappointing stay you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
The hotel was disgusting and dirty! I asked for a bottle of water didn’t even have that! There was hair in the bathroom and weird odor in the room.
Business response:
Lauren, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.