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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a rude place. This place was probably hosting the worst customer service I have ever seen. The front desk person was extremely rude, short and unhelpful. We arrived late (12:10 AM) only to be rudely greeted like I was interrupting his TV time or something. No directions given whatsoever. We park and find our room only to realize that there are zero sheets in the room for the fold out sofa ( we have 4 kids with us -2 small in our bed and 2 seven year olds on the sofa ) so I call the front desk to ask. He said that the sh... read more
Business response:
Dear Amanda, Thank you for being our guest. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restor... read more
Room was clean but there was no breakfast as shown on the website. Only coffee and oatmeal bars.
Business response:
Dear Ken, Thank you for choosing us. We are glad you were pleased with your clean room. However, we regret your disappointment with our breakfast choices and that they did not meet your expectations. Your feedback is shared with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.SincerelyHotel Management
This property was terrible! The first room the toilet was broken so we got moved, the second room has no towels or soap shampoo/conditioner and when we went use the pullout sofa there was garbage stuffed in it. The front desk women was very nice and said she would document for the manager, the next day the manager. Asked for some sort of refund and the manager states it against the policy. I would never stay at one of these hotels again!
Business response:
Dear Robin, thank you very much for staying with us. Please accept our most sincere apology for the inconvenience you experienced. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
The front desk staff were the only positives of this stay. The hotel is a bit rundown.first room we had reeked of cigarette smoke. We were moved without trouble and room 2 did not smell. The breakfast … coffee and natures valley bars. Would but recommend this hotel to anyone.
Business response:
Dear Jessica, thank you for staying with us. Please accept our apologies for the problems in your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We are also sorry that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage... read more
Poor choice It was ok. Not what I expected. No coffee in room. The front desk clerk was cordial but not friendly. I felt like I needed to apologize for being there. Breakfast was minimal at best. Just got coffee and left. Not appealing at all. Will not stay at this hotel chain again
Business response:
Dear Gayle, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Manageme... read more
The bed was crowed into a cornor. The bathroom was very small. The breakfast snacks were stale.
Business response:
Dear Ernie, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Manageme... read more
Room smelled of smoke, beds terrible. room loked 30 years with no updates. Not worth 400/night
Business response:
Dear Greg, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Bathroom sink drain was broken and water ran onto the floor. We informed the front desk and were told it would be fixed. It was not fixed. On the last night we stayed there were ants crawling on the floor and friday morning they were in the bed.
Business response:
Kevin, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams and our pest-control provider to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you ba... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.