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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff doesn't care about customer service. No breakfast 2 out of the 3 days. No coffee one morning. Dirty. Rooms are small. Bed is to close to the air conditioner.
Business response:
James, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was not helpful. Kept there butt in the chair behind the desk. Acted like we were bothering them. No ice machine to get ice. No linens for the pull out bed in the room.
Business response:
Tim, thank you for your review. We are sorry you did not experience the best of our staff. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our team as we continuously strive to improve. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hote... read more
Hard pass Would never stay again. We were not given the room we paid for. Key card was for the wrong room. One washcloth for 3 people. The room smelled musty. No ice machine. No vending. People out front smoking weed. There are multiple hotels in the same area, I’d suggest going to one of them instead.
Business response:
Melissa, thank you for your review. We are sorry for the disappointing stay you had with us and for the issues you encountered. We will bring your concerns to the attention of our staff as we continuously strive to improve. We have also asked our housekeeping team to be more diligent going forward. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Si... read more
I was disappointed with desk staff - no masks when columbus required it. the grab and go breakfast was awful - limited everything. the room was clean but the AC did not work properly - no hair dryer in room and limited everything.
Business response:
Katherine, thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the air conditioning in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention.Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Website said that there was a fully stocked kitchen, this was not the case. The room didn't have any sheets or pillows for the pullout couch. The hand towels were dirty. This was a six person room with only 4 towels and 2 washclothes, which was inconvenient after a long day at the waterpark with 4 children. The shower also leaked all over the bathroom floor. Overall I would not recommend this hotel, I booked it because it was slightly cheaper than the Hilton next door, won't make that mistake again.
Business response:
Thank you for taking the time to share your comments. We are sorry to know we did not meet your expectations and that you did not experience a comfortable stay. We apologize for the cleanliness and maintenance issues. We will discuss your comments with the teams involved to enhance our service. We also regret not explaining our kitchenware policy and your frustration when you realized the sofa bed in your suite was not made up with linens. As per our brand standard requirements, we keep the dishware at the front desk rather ... read more
Disappointed I asked for extra towels blankets and pillows and then I was told that oh well we’re full so I don’t know if I can get you those extra things while there was only blankets for the king size bed and only four pillows that’s great for only two people but I had four people on there that’s not enough I I was told the tiny little baby muffins we could have oh well you can have some but threw a fit and said that people are taking like six the muffins were terrible,the room smelled weird. I won’t be recommending this h... read more
Business response:
Megan, thank you for evaluating your stay with us. We regret we were not able to accommodate your requests and apologize for the unprofessional behaviour of one of our associates. We will share your comments with our team and make sure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room did not smell good, I asked for more blankets for me and they did not have them, my daughter and I were bitten at night by bedbugs, the bed bugs were in the bed and on the sheets and the bathroom towels were not very clean, when I checked our departure there was no one at the reception to give the cards to a cleaning person
Business response:
Beatriz, thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.