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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled of smoke, beds terrible. room loked 30 years with no updates. Not worth 400/night
Business response:
Dear Greg, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Bathroom sink drain was broken and water ran onto the floor. We informed the front desk and were told it would be fixed. It was not fixed. On the last night we stayed there were ants crawling on the floor and friday morning they were in the bed.
Business response:
Kevin, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams and our pest-control provider to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you ba... read more
Need to update in app
Business response:
Angela, thank you for choosing our hotel for your stay. We are disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Never again! The shower felt slimey and was full of soap scum, water pressure is terrible, floors barely looked swept up or mopped, the cabinets and counters in the kitchen had gunk on them, the whole room smelled of body odor and cigarette smoke when we arrived.
Business response:
Victoria, thank you for sharing the specifics of your visit. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we are truly sorry for the cleanliness issues you encountered. We will follow up with our housekeeping team to ensure we are more diligent in our efforts going forward. Meanwhile, your concern regarding the water pressure has been noted and shared accordingly. We are grateful for your patience and feedback, and we hope you will consider giving us another chance to ... read more
We were told because of Covid there were no dishes in the rooms. The room was only “spot cleaned”. The soap at the sink was open. The hand towels were dingy and there were not enough of them. Clothing from the last people that stayed there was under the bed.
Business response:
Maude, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We had a blood stain on one of our pillow cases. Our down blanket was dirty. Our bathroom sink was completely clogged. They had no maintenance onsite so I had to unclog it myself and remove hair and gunk from the drain. No coffee maker in the room. Only one cup and one small trash can for a king suite. The pillows were meant for a twin bed and completely broken down. The room smelled of stale paint and wood chips. The only positive to this place was the staff. Its not their fault the room was horrible and they were very plea... read more
Business response:
Brain, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.