Extended Stay America - Columbus - Polaris

Jen 

on Expedia

5 years ago

Never staying here again The hotel was dirty, loud ( guests (adults) screaming loudly and slamming doors in the hallway until about 3 in the morning and the hallway and rooms had a bad smell. My kids didn’t even want to stay. One of the worst experiences at a hotel I’ve had. 

patrice 

on Expedia

5 years ago

So when I register for the night it was 5 of us with 3 towels in the room. So not enough for each guest. When we went to ask for more we were told to bring the dirty towels down to get clean ones. Then when leaving the housekeeper was rude getting off the elevator and almost hit my baby with the laundry cart never said excuse me 

Anonymous 

on Expedia

5 years ago

When we checked in, they billed us too much it did not match my email confirmation. They said they would reimburse us so hopefully they will. The room smelled moldy and there were mice turds in the fold out couch. The curtains were broke and there was something white smeared on the wall by the bed. 

Rhonda 

on Expedia

5 years ago

Dirty hotel and unsafe maintenance The hotel smelled of cigarettes. The lobby, hallways, elevator and our room was dirty. Our bathtub had hair in it. The toilet had mold under the rim. Several of the lights did not work. There was a hole in the floor in the bath and kitchen that was laminated over and you sunk in if you walked on it. We come to Columbus once a year. I will never stay here again! 

Anonymous 

on Expedia

5 years ago

The first thing was the smell when we entered the room. Like an old smoking room but there was some attempt to cover the smell. The freezer had left-over food stains. The refrigerator door seals had lots of food particles in them. No utensils, plates, etc. Later we noticed the little sign that we had to ask for these items. No one asked if we needed these at check-in. We moved the base of the tv so we could see it while sitting on the bed - gross. That tv hasn't been moved in months. I was afraid to look under the bed. The s... read more

Eric 

on Expedia

5 years ago

If you don't want a restful stay, STAY HERE! I have 1 good thing to say about the hotel, and that was someone at the front desk named Ronnie (?). She did try to help and was polite and friendly. For the bad...where to start. The room smelled of smoke pretty badly. Despite being a "smoke free" hotel. I immediately asked for a room change, and this is where Ronnie at the front desk was accommodating. The new room didn't really have a smell initially, BUT, there were about 20 squares of toilet paper left and no extra rolls, uri... read more