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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this hotel. Pool closed. When we checked in they gave us an unclean room. Second room was a bit better but tub not clean. Bring your own lysol to clean. Dirty towel on back of door. “Breakfast” consisted of packaged muffin/granola bar and oatmeal. 1 out of 2 pots of coffee with a lot of grounds in it. No milk or juice for kids. Not worth $152 a night.
Business response:
Thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry this was not your case. We regret not meeting your expectations and that you felt we did not merit the rate you paid. We apologize for the cleanliness issues you encountered in your suites. Your comments will be discussed with our housekeeping team to be more diligent an dprovide well-appointed accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again.... read more
Money Waisted Upon arrival I had to use the restroom and they informed me the had no public restroom so I had to hurry and check in once w get to the room to open my bottle of wine there’s no silverware no dishes and no ice machine so I go to the front desk they say they have none so I had to go to a nearby restaurant now mind you I paid $174.00 for this Extended stay they should be removed from your list
Business response:
Caren, thank you for taking the time to evaluate your stay. Firstly, we regret the inconvenience you had at check-in. We apologize for the lack of dishware that impacted your experience. We will share this with our brand leaders to enhance our facilities. Please know each suite has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine. We regret not meeting your expectations and hope you will allow us to restore your confidence in us. Sincerely, Hotel Ma... read more
This used to be a great place to stay but has not been upgraded since opening, beds were hard as a rock and the pool was closed!
Business response:
Thank you for posting a review of your recent stay. We regret our beds were not to your comfort and that we were not able to meet your expectations. We will share your comments with our team and use them as we plan for future upgrades. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not to clean
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The front desk staff was rude. Thre guests above my room were so loud the entire night I could not sleep and the hotel staff refused to do anything about even after i threatened to call thr cpps
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Called for early check-in (1PM) before a 2pm wedding. Front desk allowed us to check in early (3pm is normal check in time). Showed up at 1pm for check in. Front desk refused to allow us to check in and claimed there was no possibility of an early check in (despite telling us that morning we could check in early over the phone). Also, the front desk workers were nasty and rude through the whole process. Late for wedding.
Business response:
Thank you for sharing your concerns. We are very sorry for being unable to provide an early check-in to you. We regret any miscommunication from our side that caused such inconvenience. We hope this will not deter you from selecting our hotel in the future. Sincerely, Hotel Management
Fix your air conditioners The biggest issue was the air conditioners did not work. They kept giving us different rooms, missed the whole day of fun as they wanted us to move rooms.
Business response:
Thank you for staying with us and for the review of our hotel. We regret that the condition of our accommodations did not meet your expectations and that you had challenges with the air conditioner. We are also sorry for the inconvenience you encountered while changing the suite. We appreciate your feedback and look forward to having you back for a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.