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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If the room had been under 100-maybe I wouldn’t leave a review but the whole floor smelled like old food-there we’re trash bags in the hallway and when we got to our room it smelled like smoke so bad we almost left but it was too late at night. The sheets were so stiff and scratchy and the carpet was old and filthy. My tennis shoes were sticking to the floor by the elevator.
Business response:
Lisa, thank you for your honest evaluation. We are sorry for the disappointing stay you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
The hotel was disgusting and dirty! I asked for a bottle of water didn’t even have that! There was hair in the bathroom and weird odor in the room.
Business response:
Lauren, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The staff doesn't care about customer service. No breakfast 2 out of the 3 days. No coffee one morning. Dirty. Rooms are small. Bed is to close to the air conditioner.
Business response:
James, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was not helpful. Kept there butt in the chair behind the desk. Acted like we were bothering them. No ice machine to get ice. No linens for the pull out bed in the room.
Business response:
Tim, thank you for your review. We are sorry you did not experience the best of our staff. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our team as we continuously strive to improve. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hote... read more
Hard pass Would never stay again. We were not given the room we paid for. Key card was for the wrong room. One washcloth for 3 people. The room smelled musty. No ice machine. No vending. People out front smoking weed. There are multiple hotels in the same area, I’d suggest going to one of them instead.
Business response:
Melissa, thank you for your review. We are sorry for the disappointing stay you had with us and for the issues you encountered. We will bring your concerns to the attention of our staff as we continuously strive to improve. We have also asked our housekeeping team to be more diligent going forward. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Si... read more
I was disappointed with desk staff - no masks when columbus required it. the grab and go breakfast was awful - limited everything. the room was clean but the AC did not work properly - no hair dryer in room and limited everything.
Business response:
Katherine, thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the air conditioning in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention.Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Website said that there was a fully stocked kitchen, this was not the case. The room didn't have any sheets or pillows for the pullout couch. The hand towels were dirty. This was a six person room with only 4 towels and 2 washclothes, which was inconvenient after a long day at the waterpark with 4 children. The shower also leaked all over the bathroom floor. Overall I would not recommend this hotel, I booked it because it was slightly cheaper than the Hilton next door, won't make that mistake again.
Business response:
Thank you for taking the time to share your comments. We are sorry to know we did not meet your expectations and that you did not experience a comfortable stay. We apologize for the cleanliness and maintenance issues. We will discuss your comments with the teams involved to enhance our service. We also regret not explaining our kitchenware policy and your frustration when you realized the sofa bed in your suite was not made up with linens. As per our brand standard requirements, we keep the dishware at the front desk rather ... read more
Disappointed I asked for extra towels blankets and pillows and then I was told that oh well we’re full so I don’t know if I can get you those extra things while there was only blankets for the king size bed and only four pillows that’s great for only two people but I had four people on there that’s not enough I I was told the tiny little baby muffins we could have oh well you can have some but threw a fit and said that people are taking like six the muffins were terrible,the room smelled weird. I won’t be recommending this h... read more
Business response:
Megan, thank you for evaluating your stay with us. We regret we were not able to accommodate your requests and apologize for the unprofessional behaviour of one of our associates. We will share your comments with our team and make sure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.