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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room did not smell good, I asked for more blankets for me and they did not have them, my daughter and I were bitten at night by bedbugs, the bed bugs were in the bed and on the sheets and the bathroom towels were not very clean, when I checked our departure there was no one at the reception to give the cards to a cleaning person
Business response:
Beatriz, thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
I would not recommend this hotel. Pool closed. When we checked in they gave us an unclean room. Second room was a bit better but tub not clean. Bring your own lysol to clean. Dirty towel on back of door. “Breakfast” consisted of packaged muffin/granola bar and oatmeal. 1 out of 2 pots of coffee with a lot of grounds in it. No milk or juice for kids. Not worth $152 a night.
Business response:
Thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry this was not your case. We regret not meeting your expectations and that you felt we did not merit the rate you paid. We apologize for the cleanliness issues you encountered in your suites. Your comments will be discussed with our housekeeping team to be more diligent an dprovide well-appointed accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again.... read more
Money Waisted Upon arrival I had to use the restroom and they informed me the had no public restroom so I had to hurry and check in once w get to the room to open my bottle of wine there’s no silverware no dishes and no ice machine so I go to the front desk they say they have none so I had to go to a nearby restaurant now mind you I paid $174.00 for this Extended stay they should be removed from your list
Business response:
Caren, thank you for taking the time to evaluate your stay. Firstly, we regret the inconvenience you had at check-in. We apologize for the lack of dishware that impacted your experience. We will share this with our brand leaders to enhance our facilities. Please know each suite has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine. We regret not meeting your expectations and hope you will allow us to restore your confidence in us. Sincerely, Hotel Ma... read more
This used to be a great place to stay but has not been upgraded since opening, beds were hard as a rock and the pool was closed!
Business response:
Thank you for posting a review of your recent stay. We regret our beds were not to your comfort and that we were not able to meet your expectations. We will share your comments with our team and use them as we plan for future upgrades. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not to clean
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The front desk staff was rude. Thre guests above my room were so loud the entire night I could not sleep and the hotel staff refused to do anything about even after i threatened to call thr cpps
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.