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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel Room was a good size and has comfortable beds and high water pressure
Business response:
Dear guest, thank you for staying with us and providing your feedback. It's great to read you enjoyed your clean and spacious suite! Our Housekeeping and Engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to having you back at Extended Stay America on your next visit to our area. Sincerely, Hotel Management
No shampoo, extra sheets or toilet paper in the room 3 trips to front desk to retrieve items. At one o’clock in the morning someone tried to enter our room! Oops room occupied thank goodness for second bolt! Know your room assignments front desk!!!
Business response:
Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention and mishap by our front desk. Your experience is not indicative of the service we train our associates to provide. Also, we have certain complimentary toiletries available at the front desk for our guests who need them whenever they need to. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you agai... read more
Found an old baby bottle under the bed with milk. No bedding for fold out sofa. Had to walk down to front desk for everything.
Business response:
Thank you for staying at our hotel. We are sorry you were unhappy with our hotel policy and regret the housekeeping service issue you encountered. Rest assured, your feedback has been shared with the respected team so that we can improve our service moving ahead. We hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
good location and decent price point - all that I needed
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our location and that you found us to be a good value. We hope to have an opportunity to welcome you back so that we can make your next visit an unforgettable one. Sincerely, Hotel Management
Everything was good except Lady at lobby not to kind
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, your feedback will be used as a training tool to improve our service going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.