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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best choice The man at the front desk was very kind and accomodating. He tried to help as best he could. When we arrived in out first room the door did not lock, he mived us to another room upstairs. Once in that room i turned on the lights by the restrooms and there were roaches in the closet. Unfortunately it was not in the best area for a woman with 2 small kids either. We decided to leave and i was told the manger would call and my stay would be refunded but its been 4 days and no one has reached out.
Business response:
Kori, thank you for sparing some time to review your stay. We apologize for the issues you encountered in your suites. We will share your comments with our maintenance and housekeeping teams for their review and action. We also are sorry to know our associates missed getting back to you. If you have any queries and would like our assistance, please feel free to reach us at our front office. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Upon walking in there was an overwhelming smell of cigarettes and marijuana. While this doesn’t personally bother me it was overwhelming to my son. There was what appeared to be fairly fresh blood on our room floor. The clean washcloth that was folded in our room was... not clean. Thankful for an affordable last minute room but would probably spend a little more to stay somewhere nicer.
Business response:
Thank you for your feedback. We are truly sorry for the smokey stay and the inconvenience caused by the cleanliness issue. We will discuss your comments with the leadership team to take appropriate steps to enhance our guest experience. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This property was gross. I wouldn’t let my children take their shoes off in the room. The amount of pet urine stains was gagging. I tried to ask to move rooms but I was told no. I almost considered just foregoing my money. When I went to put shoes on my three year old The best morning I had to pick a flea off of her toe. The amenities listed didn’t exist. No dvd, no hair blow dryer, no conditioner, pot and pans were per request but no detergent and soap to clean them. No coffee in the building. Hard pass. I’ve never stayed i... read more
Business response:
Thank you for being our guest. We are disheartened to know your stay was not a pleasant one. We apologize for the cleanliness issue in your suite and that our associates were unable to resolve it to your satisfaction. We will discuss your comments with our housekeeping team to be more diligent moving forward. Please know, in-room amenities such as hair-dryers and kitchenware are made available at the front desk. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Ma... read more
Dirty room next to a utility closet that was constantly beeping made for a night with little sleep. Staff was no where to be seen for checking and checkout, even after ringing the courtesy phone.
Business response:
Thank you for your feedback. We apologize you were unable to experience a clean and comfortable stay. We will discuss your comments about the cleanliness issue with the housekeeping team. We are also sorry that our associates were not present at the front office when you were there to check-in and check-out. We will utilize your comment to ensure this is not repeated. We hope you will allow us to serve you once again. Sincerely, Hotel Management
Pull out bed had mud or something else brown and stains all over it, kids had to sleep on top of couch
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you and your kids will give us another opportunity to provide a better experience on your next s... read more
Business response:
Lisa, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Very loud. 1st floor smells like someone just threw up all over the floor.
Business response:
We are extremely sorry you encountered some difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to be more diligent going forward. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.