Extended Stay America - Columbus - Tuttle

Sue 

on Expedia

11 years ago

Arrived at the hotel to check in at 5:30pm and was told our room is not ready yet, it still needed to be cleaned. Was told only had one housekeeper and he was working on a problem in another room and didn't know when he was going to get to it. After discussing everything he could not do for me, he finally put us into another room like an hour later. He didn't even apologize till later that evening. Would not stay here again. 

Frank 

on Expedia

12 years ago

Disgusting Hotel This hotel was disgusting. The glass I tried to use to get a drink of water had dirty, grime and food still stuck on it. The soap was some cheap stuff! No shampoo. Carpet was worn and dirty. Pillow cases were stained. Couch was disgusting! This was not what I expected for the price I paid. Sorry, I have nothing good to say about this hotel! 

Anonymous 

on Expedia

12 years ago

Bad I would not stay here again. 

nate 

on Expedia

12 years ago

glad i went through expedia. we were able to check in about an hour early and they staff was great, but that's about the only good. walked into the room and it smelled literally awful, almost like rotten ramen noodles. the room was never at a comfortable temperature and the thermostat did not work at all. 

Anonymous 

on Expedia

12 years ago

outdated Hotel staff was very nice. Hotel was outdated and seemed dirty. 

Maureen 

on Expedia

12 years ago

It must have been an old broom closet! Upon check-in at 4:30 pm I waited no less than 20 minutes for clerk to finish checking in ONE guest in front of me. I had booked Deluxe King Suite SMOKING. I was handed a paper to initial in several places (didn't have another 20 minutes to read through it all) but noticed I was given a King non-smoking room. I pointed this out and was told they didn't have any left. Another clerk showed up and stated they had a Queen smoking room. This was fine because I was traveling alone. The room w... read more

Teresa 

on Expedia

12 years ago

A great weekend getaway except for the hotel! Upon arriving, we immediately smelled a sewage smell in the lobby area on the main floor. We requested a non-smoking room. It was a very busy weekend and we arrived late so we got a smoking room. I have severe asthma and it was difficult to be in our room. The entire floor was filled with smoke smell. The carpets in the hallway looked as if they had not been swept recently. My husband communicated with the manager on duty several time and finally asked for room freshener. They di... read more

Andrew 

on Expedia

13 years ago

bad neighbors We were woken up at midnight by loud neighbors. The hotel staff said they would check into it but the noise continued and then there was no answer at the front desk. I think they were hiding under it. Disappointed that they did not take care of the issue. Bad night of sleep. 

Anonymous 

on Expedia

13 years ago

Disappointing hotel but great staff. Hotel staff was great but they could not make up for the dirty carpets, dirty in-room couch, and overall odor in the hotel. Our bathroom had water damage and a strong odor. The hotel staff was very friendly and responsive and tried to address the problem but the problem is that the hotel needs completely updated.