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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Newer building but poor room design and awkward placement of TV and TV stand.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Taylor, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bed alledgely was Queen. It was a Full size bed. Manager would not adjust room price. Upon arrival assigned to room that was not cleaned and check in time was for 3:00 p.m. I arrived at 7:45p.m. walked in room not cleaned. Requested a Queen size bed, uncomforatble and room could have been cleaner.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
There was mold in the window seal
Business response:
Mark, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I woke up at 1am to a couple fighting and it sounded like it was right outside of my door. I called the front desk and was told it's being handled. I waited and still heard doors slamming and yelling on and off for another 30 minutes. I called to the front desk again and got no answer. I then waited it out thinking they were away dealing with the issue. About another 20 minutes pass and the yelling and slamming doors continues. I called again to the front desk and was told that it was already handled with an attitude. I told... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Patrick, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I left a day early because the room was dingy. The noise was awful... no sleep. When I checked out the front man Tito was busy talking about being late for work .... so I had to wait for him to " get ready" to help me. I wanted a receipt showing I lcheck out early.... he told me that was not an option since I had booked for 2 days. The receipt was for 2 nights but dated Nov. 19, 2018
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and noise issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Kind of what you expect for the comparative price. Other reviews generally seem accurate. Big minuses are room cleanliness. Staff varied from very helpful to people with an atitude, however generally OK. Launderette and vending were pluses. Don’t think I’d stay here again though. It was OK
Business response:
Thank you for being our guest. We’re glad to know overall you had a pleasant time with us, but we’re sorry for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.