This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Patrick, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I left a day early because the room was dingy. The noise was awful... no sleep. When I checked out the front man Tito was busy talking about being late for work .... so I had to wait for him to " get ready" to help me. I wanted a receipt showing I lcheck out early.... he told me that was not an option since I had booked for 2 days. The receipt was for 2 nights but dated Nov. 19, 2018
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and noise issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Kind of what you expect for the comparative price. Other reviews generally seem accurate. Big minuses are room cleanliness. Staff varied from very helpful to people with an atitude, however generally OK. Launderette and vending were pluses. Don’t think I’d stay here again though. It was OK
Business response:
Thank you for being our guest. We’re glad to know overall you had a pleasant time with us, but we’re sorry for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true... read more
Will never use hotel.com ever again We had booked another extended stay hotel st a different location and as I was stepping on the plane in sydney Australia for a 14-hour flight I received an email saying that I was being moved to another hotel. I couldn’t absorb exactly what was happening as I had to turn my phone off but when we got to the hotel we were meant to stay at they refused us a room even though it was paid in full and we were forced to stay at another hotel further away from where we wanted to go. I am travelling... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
First room they assigned me to had a/c taken apart. Reassigned me to another that had minimal done to it - used shampoo, no other personal products, a used plastic water glass, filthy carpet (socks gross so we wore shoes). Woken early Saturday morning by fire alarms going off. Went off for several hours due to a leak on the 3rd floor. Breakfast options were minimal. Overall, not what we expected for such a nice part of town.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please note, kitchenware and toiletries are available at front desk as per the brand standard and are always complimentary. We would like to rega... read more
Extremely disappointed Pros: the staff is very nice and helpful. We picked this hotel because it had 2 beds, a pull out couch and free breakfast. The pullout couch was unusable. The breakfast was not a breakfast. We had 3 kids and nothing for them to drink because they had coffee and hot water. Please do not advertise this hotel as including breakfast.
Business response:
Kay, we apologize that our facilities were not up to your expectations and the inconvenience these caused. We will make a note of your comments with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We value your feedback as it will help us improve moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.