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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds and pillows were extremely hard. Their continental breakfast was a joke. Prepackaged little debbie rype muffins that were expired. 2 small round tubs with cereal. Thats all they had
Business response:
Thank you for being our guest. We are sorry for the discomfort you had with the mattress and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Broken into cars... skip this place The hotel room itself was nice. There was plenty of space for my family of 6. There is basically no breakfast, so come prepared or go out to eat. They only served muffins and coffee. During the night 5 cars were broken into leaving smashed glass from windows all over and unhappy patrons. We were very lucky to have not been one of the broken into cars by just a couple spaces. I definitely wouldn't recommend this hotel or stay here again.
Business response:
Jason, thank you for your recent review of our hotel. We apologize for the difficulties you faced during your stay. Please know that we take the safety of our guests very seriously. Our security team is reliable and well-trained, and we assure you that we are investigating this issue. We also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We appreciate your comments and hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Ma... read more
Horrible experience. First room was filthy, second room was cleaner but not great. Sound issues with the guests above us and people in the halls, all day and all night. Vehicle was broken into and robbed along with four other vehicles on the property. Offered a free one night stay at any branch (I think?) good for one year. I refuse to use it and will not stay at another Extended Stay America location, let alone this one. One of their staff called us and told us to take it up with the police, that ESA wasn't responsible, but... read more
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Old, not very clean and misleading. The walls were paper thin, could hear the dog in the room below us barking.
Business response:
Larry, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance for a much better experience. Sincerely, Hotel Management
The room was dirty and smelled moldy. The hair dryer was missing when we informed Hotel staff they wouldn't get us a new one just make a note for the room so to not charge us
Business response:
James, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and that we were not able to provide you with the item you requested. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our housekeeping team in an effort to tackle such situations more diligently in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
My shower and bathroom was not cleaned. I asked the front desk if housekeeping could come and clean my bathroom and they told me housekeeping had left for the day. The time housekeeping was requested was around 3pm. The time during check in hours. I was not satisfied with having an uncleaned bathroom and seeing someone’s hair in the tub.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered and that we were unable to resolve it to your satisfaction. Your comments have been shared with the appropriate teams to improve our future guests’ experiences. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.