This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like to large rooms. I disliked dirty towel in the bathroom from previous occupant. TV would receive only half the channels in the evening. Breakfast was very sparse Selection and on all days add to contact staff to Restock. Hard to regulate water temperature in bathroom sink secondary to loose handle. Switch on kitchen light only worked in the half on half off position Very noisie
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you choose us again as we are ... read more
You definitely get what you pay for. It’s not terrible but definitely no frills. The room keys stop working after 20 mins no matter how much they reset them. I never stored the key near electronics (like phones) but it’s incredibly annoying to have your key NEVER work. My room also don’t smell fresh (smells like pets) and there is no housekeeping provided. For the price, there are far better options if you book in advance.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the keycard of your room and the odor you experienced while you were here. We have discussed your feedback with our maintenance and housekeeping team for review and action. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We like the idea of the kitchen and the space the room had.
Business response:
Thank you for your feedback. We are glad you liked having a fully-equipped kitchen in your room. However, we regret any inconvenience you had in your room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very poorly maintained hotel. Breakfast was minimal, tv barely worked, and hotel guest seemed to be a rougher crowd...
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Beds and pillows were extremely hard. Their continental breakfast was a joke. Prepackaged little debbie rype muffins that were expired. 2 small round tubs with cereal. Thats all they had
Business response:
Thank you for being our guest. We are sorry for the discomfort you had with the mattress and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Broken into cars... skip this place The hotel room itself was nice. There was plenty of space for my family of 6. There is basically no breakfast, so come prepared or go out to eat. They only served muffins and coffee. During the night 5 cars were broken into leaving smashed glass from windows all over and unhappy patrons. We were very lucky to have not been one of the broken into cars by just a couple spaces. I definitely wouldn't recommend this hotel or stay here again.
Business response:
Jason, thank you for your recent review of our hotel. We apologize for the difficulties you faced during your stay. Please know that we take the safety of our guests very seriously. Our security team is reliable and well-trained, and we assure you that we are investigating this issue. We also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We appreciate your comments and hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Ma... read more
Horrible experience. First room was filthy, second room was cleaner but not great. Sound issues with the guests above us and people in the halls, all day and all night. Vehicle was broken into and robbed along with four other vehicles on the property. Offered a free one night stay at any branch (I think?) good for one year. I refuse to use it and will not stay at another Extended Stay America location, let alone this one. One of their staff called us and told us to take it up with the police, that ESA wasn't responsible, but... read more
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.