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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room smelled.could not sleep bug bite on my wife and daughter.
Sink was broken, room was too small, door didn't lock properly, no continental breakfast other than oatmeal and wrapped muffins. Dishes were not stocked in the room. It looked like the hot water and coffee weren't even turned on so I didn't try it. I've stayed at other Extended Stays before and was surprised what this hotel lacked. Hallways smelled like smoke. Overall, the hotel was gross. Workers were helpful and friendly.
Business response:
Thank you for being our guest. We apologize you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver a perfect stay. Your comments have been discussed with the concerned team members in an effort to improve our service and facilities moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
The rooms are outdated, no chargers for a computer. No plates, no cups.
Business response:
Thank you for taking the time to share your feedback. We are sorry our hotel did not meet your expectations and regret you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Newer building but poor room design and awkward placement of TV and TV stand.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Taylor, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bed alledgely was Queen. It was a Full size bed. Manager would not adjust room price. Upon arrival assigned to room that was not cleaned and check in time was for 3:00 p.m. I arrived at 7:45p.m. walked in room not cleaned. Requested a Queen size bed, uncomforatble and room could have been cleaner.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
There was mold in the window seal
Business response:
Mark, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I woke up at 1am to a couple fighting and it sounded like it was right outside of my door. I called the front desk and was told it's being handled. I waited and still heard doors slamming and yelling on and off for another 30 minutes. I called to the front desk again and got no answer. I then waited it out thinking they were away dealing with the issue. About another 20 minutes pass and the yelling and slamming doors continues. I called again to the front desk and was told that it was already handled with an attitude. I told... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.