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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old, not very clean and misleading. The walls were paper thin, could hear the dog in the room below us barking.
Business response:
Larry, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance for a much better experience. Sincerely, Hotel Management
The room was dirty and smelled moldy. The hair dryer was missing when we informed Hotel staff they wouldn't get us a new one just make a note for the room so to not charge us
Business response:
James, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and that we were not able to provide you with the item you requested. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our housekeeping team in an effort to tackle such situations more diligently in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
My shower and bathroom was not cleaned. I asked the front desk if housekeeping could come and clean my bathroom and they told me housekeeping had left for the day. The time housekeeping was requested was around 3pm. The time during check in hours. I was not satisfied with having an uncleaned bathroom and seeing someone’s hair in the tub.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered and that we were unable to resolve it to your satisfaction. Your comments have been shared with the appropriate teams to improve our future guests’ experiences. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room smelled.could not sleep bug bite on my wife and daughter.
Sink was broken, room was too small, door didn't lock properly, no continental breakfast other than oatmeal and wrapped muffins. Dishes were not stocked in the room. It looked like the hot water and coffee weren't even turned on so I didn't try it. I've stayed at other Extended Stays before and was surprised what this hotel lacked. Hallways smelled like smoke. Overall, the hotel was gross. Workers were helpful and friendly.
Business response:
Thank you for being our guest. We apologize you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver a perfect stay. Your comments have been discussed with the concerned team members in an effort to improve our service and facilities moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
The rooms are outdated, no chargers for a computer. No plates, no cups.
Business response:
Thank you for taking the time to share your feedback. We are sorry our hotel did not meet your expectations and regret you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.