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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would never stay with this hotel chian due to very unprofessional and inconsistent services even before we check in. We made an reservation with this hotel for Saturday night, after being in town for the MLS soccer game. While we were watching a game, I received a email saying that we were checked in and how was your check in through expedia. We thought we'd just deal with it when checking in. 3 hours later, being in heat for all evening and tired, we apparently showed up in wrong location of this chain hotel, where we wer... read more
Business response:
Thank you for the detailed review. We are sorry you were unable to stay with us this time with us and regret the inconvenience caused. We invite you to stay with us whenever you visit this area again. Sincerely, Hotel Management
Tried to give another chance but never again here Bad. Only thing good is the location. This is the 2nd time I have been here and the last time was horrible. Last time there was stains all over the bed and this time the bath tub drain was broke and pulled out of the tub and also black mold showing there. I took pictures and will post pics of it.
Business response:
Katie, thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Nasty Stains on bed! Front desk did not care
Business response:
Katie, thank you for the review of your stay. We are sorry for the cleanliness issues you encountered in your room. We also apologize this was not handled correctly by our front desk associates. We appreciate your patience and regret the inconvenience caused. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
I like to large rooms. I disliked dirty towel in the bathroom from previous occupant. TV would receive only half the channels in the evening. Breakfast was very sparse Selection and on all days add to contact staff to Restock. Hard to regulate water temperature in bathroom sink secondary to loose handle. Switch on kitchen light only worked in the half on half off position Very noisie
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you choose us again as we are ... read more
You definitely get what you pay for. It’s not terrible but definitely no frills. The room keys stop working after 20 mins no matter how much they reset them. I never stored the key near electronics (like phones) but it’s incredibly annoying to have your key NEVER work. My room also don’t smell fresh (smells like pets) and there is no housekeeping provided. For the price, there are far better options if you book in advance.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the keycard of your room and the odor you experienced while you were here. We have discussed your feedback with our maintenance and housekeeping team for review and action. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We like the idea of the kitchen and the space the room had.
Business response:
Thank you for your feedback. We are glad you liked having a fully-equipped kitchen in your room. However, we regret any inconvenience you had in your room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very poorly maintained hotel. Breakfast was minimal, tv barely worked, and hotel guest seemed to be a rougher crowd...
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.