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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience My steak was horrible the room smelled and was extremely hot. The bathroom floor was coming up by the tub unit and the water Fossett in the shower was broke. The pillows were extremely uncomfortable. I could tell there Was an animal in the room because both my grandson and I woke up with allergies caused by that. And I got woke up at 5 o’clock in the morning because a dog was barking in another room and that continued for almost an hour. I would truly love to have a refund for my trip because I didn’t get... read more
Business response:
Darlene, we want to thank you for the comments you provided about your experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we do have suites that are designated for pets to minimize alle... read more
Check in was terrible, took 40 minutes to get our room after 6 pm because the hotel was understaffed and our room hadn’t been cleaned. I felt badly for the one woman who had to do it all. Gym was a joke - tiny room and three machines, no weights. Free breakfast consisted of granola bars and packed mini muffins. My expectations were low because of the price of the room, but i wish I’d have spent $20 more and stayed some place else. Bed was comfortable, overall room was pretty dirty however.
Business response:
We apologize for the delay you experienced at check-in. Please also accept our apologies for the cleanliness issue in your room. Your experience has been brought to the attention of our housekeeping department to be more diligent moving forward. It also felt disappointing to read about your dissatisfaction with our gym and our grab-and-go breakfast. Your feedback will be discussed with appropriate individuals in our organization in an effort to improve our facilities moving forward. Please allow us to earn your highest ratin... read more
There was no breakfast. Everything smelled like cigarette smoke. Dirty everything.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the smoke odor you encountered during your stay at our hotel. Your comments will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, your feedback regarding our breakfast is shared with the appro... read more
Not a great experience. Hotel smelled like nasty food, rooms were small, there was mold in the room and they had not been thoroughly cleaned. Vending machines not working, elevator not working, went to take my dog out and employees or friends of were smoking weed in a car out front. The smell was strong. I stay in a lot of places and this has been by far the worst.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the problems you described and we will ensure these are taken care of. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I would never stay with this hotel chian due to very unprofessional and inconsistent services even before we check in. We made an reservation with this hotel for Saturday night, after being in town for the MLS soccer game. While we were watching a game, I received a email saying that we were checked in and how was your check in through expedia. We thought we'd just deal with it when checking in. 3 hours later, being in heat for all evening and tired, we apparently showed up in wrong location of this chain hotel, where we wer... read more
Business response:
Thank you for the detailed review. We are sorry you were unable to stay with us this time with us and regret the inconvenience caused. We invite you to stay with us whenever you visit this area again. Sincerely, Hotel Management
Tried to give another chance but never again here Bad. Only thing good is the location. This is the 2nd time I have been here and the last time was horrible. Last time there was stains all over the bed and this time the bath tub drain was broke and pulled out of the tub and also black mold showing there. I took pictures and will post pics of it.
Business response:
Katie, thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Nasty Stains on bed! Front desk did not care
Business response:
Katie, thank you for the review of your stay. We are sorry for the cleanliness issues you encountered in your room. We also apologize this was not handled correctly by our front desk associates. We appreciate your patience and regret the inconvenience caused. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,497 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.