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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would probably never repeat this experience Lobby smells so bad. Heat wasn’t working the first night and I had to shift to another room. In the other room heat was too loud. Breakfast is horrible. Overall too expensive for such service.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Relatively inexpensive / Convenient Hotel signage is difficult to see from the roadway. Check in procedures are very good. I requested a room in a very quiet area. Request was not fulfilled. Room was anything but quiet! It sounded like people were moving furniture next door and above me (thumps and bangs). Noise abated at about 2a.m. and resumed at about 6a.m. Unbelievable! I got about 3 hours sleep. Also, I could hear a dog bark occasionally indicating that animals were permitted in the rooms...GROSS!
Business response:
Dave, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests on our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Room smelled bad and was very dirty. Beard hairs all over the sink and in the faucet. Requested a king size bed and received a full size. Not happy with this hotel at all.
Business response:
We are sorry that we failed to provide you with the room of your choice and for the cleanliness issues you encountered in your room. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Need more staff only one employee per shift Alarm went off at 6:30 am my wife was cooking nothing got burnt we waited 30 min with that alarm and the only personnel did not have the proper training on how to stop that crazy sound we finally left the hotel with out showering. bathroom door handle came out. When we got back in the afternoon all was fixed. But the experience left us very disappointed. found Dog hairs on sofa bed
Business response:
Pablo, thanks for being our guest. We sincerely apologize for the inconvenience you encountered with regard to the fire alarm and that one of our staff member wasn't able to solve this issue appropriately. Also, we apologize for the housekeeping issue. Your feedback is shared with the concerned teams in an effort to deliver better service going ahead. Please give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
Not so great Luckily we only stayed for one night. One of the air conditioning units did not work and they made no attempt to fix it while we were there. We were offered a box fan which would have done nothing and would not have worked with our toddler. The room was dark and dirty. The bathroom floor was filthy with spiders in the corners and mold in the tub. In a pinch, it's a roof over your head, but I would never book a room here again or recommend it to anyone.
Business response:
Kelly, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Gene... read more
Think twice before booking this.
Business response:
Jai, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue, and we still failed to respond. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager
Staff were friendly. There was a used washcloth in the shower. And opened soap packages and a dirty bathroom sink-
Dirty!! The hotel was very dirty, I found food on the floor, there was a hole in the wall from the door handle, and I found half a condom wrapper between the bed and nightstand. It was in plain sight not sure how housekeeping would of missed it. The "breakfast" is a joke also.
Horrible staff, unfriendly and very slow. We had a horrible experience with 1 staff member in particular, Donna.
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.