This profile has been claimed by the business owner or representative.
Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was a total mess: the carpet was dirty, rust on lamp, dirty fingerprints on the bathroom door, no cleaning services during our four nights stay, the «breakfast included» should be identify as «coffee, muffins and oatmeal packs… only one roll of toilet paper for our entire stay, toilet seat broken, shower curtain with mold stain, dirty windows, etc, etc…
Business response:
Dear Philippe, Thank you for choosing to stay with us during your recent visit to our area. We recognize that maintaining the cleanliness and ensuring the upkeep of our accommodations are vital to providing a satisfactory experience for our guests. Therefore we sincerely apologize for the challenges you faced in your room. We are committed to undertaking the necessary improvements to ensure that all guests receive an exceptional experience during their stay. Furthermore, we greatly value your feedback regarding our breakfast... read more
DO NOT STAY HERE! This place is not only beyond unclean it is unsafe. The police upon arrival should have been an indicator but we gave it a chance. The first room had mold throughout the pullout sofa bed and when opening it saw why. It was soaked in pee and covered in pet hair. We were then met with a loud banging while in the bath and when opening the door the male manager pushed past myself and son to look “for a leak” all in my room. In the bath and kitchen while showing no concern for us traveling alone as women how cra... read more
Business response:
Dear Heather, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. While we recognize that our apologies cannot alter your experience, we hope you wi... read more
Very nice room for the price but DO NOT expect any form of breakfast. Tiny muffin, boiling wateranf an instant oatmeal packet. That's it!
Business response:
Dear John, Thank you for selecting Extended Stay America for your recent stay. We are pleased to learn that you were satisfied with your guest room. Our primary objective is to ensure that your experience with us is comfortable and feels like home. We truly appreciate your positive feedback and look forward to the opportunity to welcome you back in the future. Sincerely,Hotel Management
Last Resort Staff was very friendly and check in was breeze. BUT The room smelled like smoke as soon as you opened the door. There were roaches in the bathroom and all the metal in the room and bathroom had rust on them.
Business response:
Dear Jalissa, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We appreciate your kind remarks regarding h... read more
The best part: the staff was very nice and welcoming. The property is very worn and dated. I won’t walk barefoot on the bathroom floor, and refused to shower because the tub & shower appear to be dirty & moldy. Coffee is only available downstairs for a limited time in the morning. This is a barest essentials, extended stay hotel. The beds are adequate and sheets looked clean, otherwise, I would have left. Pets & children are welcome. The hotel is VERY noisy - guests, traffic and frequent sirens. I will not stay here again.
Business response:
Dear Vicki, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
Too many roaches for my stay We have stayed here before plenty of times and like the location and that it’s close to a lot of major stores. The rooms, are large enough for a family. Just these past couple times: we have dealt with roaches. We gave it the second chance after the first time this past weekend, and we found 6 roaches within our 2 night stay. Some even smashed in our towels. The room didn’t have no trash can, and the bed cover was dirty. I think we did our last booking here. Thank you but next.
Business response:
Dear Cynthia, We truly appreciate your continued loyalty and are grateful for your feedback. We deeply regret the issues you encountered during your recent stay and sincerely apologize for the inconvenience you experienced. Cleanliness is a top priority, and we will address these concerns to ensure improvements moving forward. On a positive note, we are glad to hear that the spacious rooms and convenient location continue to meet your needs. We hope to welcome you back and provide you with the exceptional experience you alwa... read more
Business response:
What is that you didn't like about your stay?
Pull out bed didn't work. They will not bring you clean towels. You have to bring them to the front desk. Refrigerator didn’t work. Air conditioner was loud and didn’t work properly. No one was ever at the front desk. I had to call the emergency number. Only one roll of toilet paper, no extra. I had to ask for more. Bathroom was dirty. Bathtub didn’t drain. Just all around horrible.
Business response:
Dear Delilah,Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you for helping us... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,588 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.