This profile has been claimed by the business owner or representative.
Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros. The location is great Cons.the room was really dirty, mold in shower, vent didn't work, greasy floor and cockroaches everywhere
Business response:
Dear Roberto, While we’re glad to hear you appreciated the location, we sincerely apologize for the unacceptable conditions you encountered during your stay. The issues you described are concerning and do not reflect our commitment to providing a welcoming environment. We understand how these shortcomings can impact your experience, and we will address these matters with our team to ensure improvements are made. We hope you will consider staying with us again, as we are dedicated to enhancing our services for all guests in t... read more
They offer “free breakfast” but it’s actually coffe, oatmeal and sometimes muffins. And the mattress smelled like armpit.
Business response:
Dear Ruth, Thank you for taking the time to review our hotel. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Additionally, we have noted your comments regarding the mattress. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Thank you for choosing us, and we hope you will give us another c... read more
The hotel need clear carpet. Also don't mention that "breakfast included" as there was no breakfast. Coffee is not breakfast.
Business response:
Dear Umesh, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
Needs Major Updating I wouldn't go here again, nor let my children stay here. The foundation was not level, it was not updated, rust along the bathroom fixtures, missing pieces of tile, bed was uncomfortable.
Business response:
Dear Judith, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
Everything use to be great in my other stays. This time we had alot of little roaches all night coming out. Front desk said to wait til morning to speak with manager to switch rooms. Which was no use since we were checking out in the morning.
Business response:
Dear Betina, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. In addition, we are carefully reviewing our housekeeping procedures to ensure tha... read more
The maintenance were cutting the grass and didn’t clean swimming pool I order to use it. Breakfast was limited and no coffee. AC was not working adequately. Room was hot. Will not recommend facility.
Business response:
Dear Eva, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. We will certainly share your comments with our team so that we can continue improving our services and facilities. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.