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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
poop splatter still on toilet from previous occupants, spider and web in corner of bathtub, smelled like feces, door lock on the top was not secure
Business response:
Dear Alexandra, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
No coffee, no breakfast available. Info on Expedia is incorrect. Gym equipment not working.
Business response:
Dear Reyes, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the coffee, breakfast, and gym equipment. We are committed to providing accurate information and ensuring all amenities are in working order. Your concerns will be addressed promptly to prevent future issues. We appreciate your input and hope you might consider staying with us again for a better experience.Sincerely,Hotel Management
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Limited breakfast, a/c not cold enough, roaches in the bathroom and pull out sofa bed was out of order. So my daughter could not sleep on it
Business response:
Dear Orelia, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Since... read more
Horrible Nightmare- filthy stained bed! The mattress on the sofa bed has 6 large brown stains, absolutely discussing! The attendant told me that she was all alone and couldn’t change out the bed because they didn’t have any. And couldn’t switch our room because they didn’t have any. Tolls me I could check out at 9:00 pm ! I told her my grandson needed to go to sleep! It was such a nightmare! I was so stressed out that I too could have been sleeping on a stained bed! I told them I wanted a refund for at lease the bed I couldn... read more
Business response:
Dear Felice, We extend our gratitude for choosing to stay at our establishment and for sharing your valuable feedback. It is our foremost priority to ensure that our guests experience a comfortable and rejuvenating stay. Therefore, we deeply regret learning about the discomfort caused by the mattress in your room and sincerely apologize for our failure to promptly accommodate your request for a room change. We are dedicated to delivering a standard of service that aligns with our guests' expectations, and we assure you that ... read more
When we first got there it was hot in the room so we turned the AC down to 65 which it did nothing. The front desk came to look at it and said nothing was wrong with it. The pull out couch was broken so my son and nephew had to sleep on the floor our entire stay. The beds were hard as rocks. I am very disappointed with this extended stay and will not be returning.
Business response:
Dear Cassie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Live roaches. One on our bed then 2 more in bathroom area in morning. Shower spray is stopped up
Business response:
Dear Victor, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences and will relay your comments to our housekeeping team as well. Also, our maintenance team will work on resolving any ... read more
Will start off by saying the property is hardly maintained…… the lobby is very small. No one is ever available at the front desk, you got to keep ringing bell to call someone….. shampoo , soap, dishes, dish washer needs to be carried by the customer to their room even towels , blankets and sheets. No ice maker, in the name of breakfast it’s just muffins and coffee which stinks. The elevator may fall any time or stop working while in operation ,,,, and it is too load and gives jolts scaring the sh**t out of people…..rooms are... read more
Business response:
Dear Sandeep, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you ... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.